The Rescue Crew Donation Recorder is responsibility for all notifications once donations are received. Duties include inputting donor information and amounts into the Rescue Crew database, thanking all the supporters through email, letters, handwritten notes as well as providing tax receipts as necessary or requested. Ensure donor information is updated in our mailing list so we can keep our supporters updated on current news and our success stories. With thanking The Rescue Crew donors and keeping them updated ensures them of our progress in meeting our mission that is crucial in our ongoing success and fundraising efforts.

Recognized as subject matter expert in facilitating, team training, and standardizing US Internal Portfolio Phase In / Out Process. Executed proactive outstanding service for Abrasive Systems and Industrial Markets divisions. Managed SIBG, ISMC, and PSD Supply Chain Service Scorecard, OTIF, backorder detail, Lot Matrix, and SAP failure updates for 56 Strategic KPI National Accounts by utilizing several internal metric systems. Completed weekly management reviews. • Communicated proactively Portfolio Phase In / Out about SKU discontinuations and replacements to Field Sales Representatives, Sales Managers, and Regional Product Specialist teams, allowing teams to alert customers to mainstream change, minimizing loss of business. • Developed and implemented SharePoint Project site for retention and visibility on all open and closed Phase In / Out Portfolios, helping service / sales team find detailed information for immediate customer response. • Executed and completed process plan for SAP Pre-Go Live implementation system, ensuring access to interim, accurate data for Portfolio Process, and smooth transition. • Created and implemented standardized process for weekly Strategic National Accounts service metric updates for Supply Chain Management teams, helping account teams improve scorecards significantly.• Worked with customers on documentation receipt failures, providing monthly detail to Key Account Specialists, improving customer documentation scorecards. • Facilitated process requirements with Marketers and Supply Chain, generating accurate and timely information to deploy portfolio communications to all internal stakeholders within 3 days of receiving completed data, avoiding customer attrition.

Managed product ID numbers for Adhesive and Tape division, consisting of semi-finished goods and raw materials. Provided backup for other divisions when required.• Set up or changed product ID numbers in appropriate systems accurately and completely before end of day, allowing orders to be received in system within 24 hours.• Analyzed, maintained, edited, and resolved product Global / Service Management system errors, partnering with Marketers, Supply Chain, Master Data Leads, and laboratory staff, ensuring all SKUs were accurately set up for orders to flow through all systems

Provided Customer Service and Supply Chain Management for Aerospace (AAMD) Division with unique and complex order requirements. Contributed to success of IBG Business Supply Chain metrics and special instruction requirements for accurate order entry. Provided back-up for other IBG divisions while growing international business. • Analyzed, identified, and implemented service improvements, cost reductions, and growth opportunities throughout International Supply Chain, working closely with international subsidiaries, plant / DC contacts, freight forwarders, and internal / external partners.• Actioned discrepancy error reports while eliminating price, test report, and metric errors, decreasing missed shipments, lead-times, and routing changes within 24 hours, enhancing customer’s ability to plan.

Customer Service Representative for Converter MarketsExport SecretaryData Entry clerk