-Identified key performance indicators to analyze profitability and productivity for small business owners. Drafted a plan to help small business owners improve key performance indicators, growing their productivity and profitability based on personal goals. Monitored progress on a weekly basis.-Led, coached, trained small business owners & their employees on standard operating procedures/best practices to grow profitability & productivity-Worked closely with corporate office, small business owners & vendors to maximize their working relationship, allowing them to take full advantage of all the resources available

-Recruited, interviewed, hired, trained & coached 80 trip leaders how to lead tours to the highest standards-Constructively shared feedback with vendors to improve guest satisfaction-Adjusted tour itineraries to improve excellence