• Ability to handle card members from two market ( Singapore and Hong Kong ) by organizing leisure travel such as flight, car and hotel travel arrangements with the use of Global Distribution system (Sabre)• Processing large amount of calls and email with our card members; Demonstrates excellent prioritization and organizational skills• Manage to solve inquiries with flexible solution and escalate issues when it is required • Handle unforeseen problems and complaints with flexibility and escalate issues when it is required • Effectively update client confidential information ; update electronic records of clients using PSP, ORN system

• Reported on student progress, behavior and social skill to parents• Graded tests and papers and recorded graded for teaching staff• One on one explain English and Mathematics to children from age 4 to 12• Organized packets for Individual students as well as the Kumon Centers

• Supervised classes of 10-15 students on campus and on field trips, as well as organizing Parent/Teacher conference; demonstrated commitment to child education, strong sense of responsibility and ability to work independently • Communicated closely with parents and addressed their concerns regarding to their child’s performances; acquired communication skills • Updated performance reports of students and engaging them in playtime and story-telling sessions; indicated observation and the ability to care and listen • Reacted and problem-solved several urgent matters simultaneously, with the skill of prioritized; showed the ability to multi-task under pressure

• Assisted in overseeing daily activities, camp operations, and programs to ensure a quality camp • Provides daily direction and support to counsellors and volunteers as required ; developed management and leadership skill • Assisted with the planning and scheduling of camp staff resources, routines , schedule and procedures to ensure successful program delivery • Communicated with parents and addressing their concerns actively; indicated communication skills • Facilitated camp counselor and delegated responsibilities to volunteers in planning and delivering theme-oriented activities; proven diligence, coordination and leadership skills• Ensured quality and safety for participants involved in activities• Reports all incidents promptly using injury report forms

• Made outbound calls across Canada and United States, collecting seven surveys per hour on average; developed effective communication skills • Kept accurate and unbiased records for all responses collected from surveys; exhibited records-keeping skills• Maintained confidentiality and the code of conduct, handled customer’s disputes and complaints; indicated the ability to represent the company professionally

• Developed brochures to present Australian education opportunity and migration service provided by the company• Outreached with potential clients by representing the company at overseas Education Exhibitions, delivering presentations about the company’s mission and services provided; developed presentation skills• Negotiated advertisement pricing with market research data and competitive offers to lower the company cost• Promptly responded to clients’ inquires via telephone and email; developed customer service skills • Updated client information using Microsoft Excel; developed experiences working with Microsoft software in a working environment