• Developed bi-monthly program schedule• Updated digital registration forms and website• Managed invoicing and AR• Answered customer support emails and requests• Managed onboarding for new students and new hires• Created graphics for social posts and helped edit marketing emails

• Developed training materials to transform a "do it for you" website-building business into a "do it for yourself" program• Created all marketing content including sales flyers, social media posts, weekly newsletters and blog materials • Assisted in training calls and website customer support

Responsible for contracting vendors and developing member engagement opportunities for three trade shows, varying from 200 – 20,000 attendees.

Managed vendor relations and orders for onsite services such as catering, décor, security, temp staff, utilities, etc. Worked with the sales team to provide cost estimates & help develop sponsorship proposals. Was responsible for sponsorship fulfillment, including procurement of deliverables, exhibitor communications, & onsite follow-up. Created service manual and exhibitor newsletters for show logistics, orders, rules and regulations. Helped sales team to develop floor plan & confirm booth space. Collaborated with marketing & design team to develop show look/signage.

Supported the Show Manger with operational duties such as vendor communications and customer service for attendees and exhibitors. Responsible for keeping exhibitor and EAC portals updated. Worked with marketing and IT teams to learn/update the new web platform. Responsible for sponsorship tracking. Learned Adobe InDesign; created signage layouts and packaged files for general service contractor.

Worked with operations and marketing for the Int'l Pool | Spa | Patio Expo and the International Roofing Expo. Learned multiple integrated digital platforms; edited show websites. Collected vendor forms and updated in-house forms. Fulfilled the role of customer service for attendees and exhibitors. Entered booth contracts into company's database. Responsible for sponsorship tracking. Created event guides for show staff and vendors. Floor managed and managed temp staff onsite.

Assisted exhibitors in processing service orders. Worked with computer with programs such as, TSS and Onbase, as well as telephone customer service. Helped train new employees and develop new training system for order entry department.