Krista Lopez Email and Phone Number

· Reporting to Associate VP of Operations· Interpret, review, and monitor state and federal legislation, administrative regulations, or notices regarding public health emergency regulations, benefit qualifications, benefits application processes, and any other regulatory changes which may affect member benefits· Review any updates, requests for additional information, or denials received. Resolve and escalate as needed· Train new associates within the QA and GR teamSpecial projects include:o Created SOP for Quality Assurance Team – establishing transparent and consistent servicing of Medicaid, MSP, and SNAP applicationso Receive, research and review state notices to members; escalate to Member Advocates and ensure that corrected documents are sent in a timely mannero Assess denial notices, review applications and dispute/appeal as needed. Direct communication with Case Worker, Case Supervisors, et al

· Reviewed and submitted member applications for benefits. High volume of member applications – average 75 state applications per day· Monitored recorded calls between Member Advocates and members to ensure professional adherence to state, HIPAA, and BeneLynk business standards· Audited submitted applications to confirm submission to correct state/federal offices for processing

· Oversaw and coordinated travel for upwards of 150 puppies per month, including restricted breeds. Direct communication for each breeder, purchasing owner, and assigned Puppy Chaperone for each placement.· Manage and support Puppy Chaperones – including training and scheduling· Responsible for travel logistics of all national and international flights – including itinerary planning, required vaccination and health records for each puppy in transit, and adhering to specific airline Animal Travel methods & requirementsSpecial projects include:o Created SOP for resolving disrupted placement; established internal phone tree protocols for Chaperone supporto Substitute Puppy Chaperone as needed

· Initially hired to complete anesthesia pre-op questionnaires. Assumed Access Center Coordinator role after (2) months of employment· Received patient calls and scheduled in support of (9) facilities – (6) family medicine practices, (2) senior care offices, and (1) internal medicine practice.· Assessed, escalated, and resolved online patient requests received via email from general inquiry online form· Processed patient medication refill requests. Received via EPIC portal system· Processed referral authorization requests based on patient insurance coverage and visit historySpecial projects include:o Proposed and established a script to omit gender specific pronouns in patient intake conversations to offer a more inclusive and welcoming experience

Established and executed daily operational management tasks, including cash management, inventory and general operations.Direct and lead a team, ensuring positive work environment and helping teammates grow/develop professionally.

Organized digital and physical archives, and led an ongoing archiving campaign with multiple team members. Created and coordinated relationships with external vendors and distributors; and created a long-term communication strategy for future directors. Contributed weekly data to nationwide charting publication for digital/physical media exposure.