Krista Luna Email and Phone Number

- Led the modernization of store operations, guiding cross-functional teams in developing scalable, containerized services that support 1,200 store locations. Our work has created a more agile infrastructure and made it easier for teams to innovate.- Collaborated closely with Engineering, Design, Analytics, and SRE to streamline the product development process, ensuring each voice is heard and integrated into delivering valuable outcomes.- Applied Lean, Agile, and user-centered design principles to deliver real value, balancing short-term business needs with long-term strategic goals.- Transitioned outdated infrastructure to modern, cloud-based solutions, reducing costs and creating a safer, more efficient way to roll out new capabilities for associates and customers.- Facilitated ideation and strategy sessions to uncover the most valuable problems and prioritized solutions that support both product and business growth.- Identified opportunities to remove unnecessary complexity, modernizing legacy systems to drive efficiency while focusing on user experience.- Supported the launch of critical business initiatives like Babies R' Us and led the resolution of in-production issues, ensuring smooth operations and customer satisfaction.- Mentored Product Managers, sharing best practices and fostering a culture of continuous learning and improvement across the team.

Strategically crafted vision and roadmaps at VMware, articulating both to executive and technical stakeholders, with a keen focus on consumer-driven insights. Through embedding metrics in user stories and prioritizing feedback, we boosted our NPS from 2.8/5 to a standout 4.2/5, underlining our impactful enhancements.Cross-Functional Collaboration: Partnered with Design, Security, and Engineering teams to create shared outcomes, ensuring stakeholder buy-in; spearheaded the development, launch, and iterative refinement of products, placing a premium on responsiveness to user feedback.Coached 5 Product Managers from inception to mastery, steering them through the product lifecycle from Discovery to MVP launches and enhancements. Consistently championed user-centric strategies, leveraging qualitative and quantitative research for direction.Excelled amid ambiguity, balancing data with potential risks. Demonstrated agile decision-making, ensuring ambiguous projects not only met deadlines but also aligned with business goals. Skillfully managed the product lifecycle from inception to successful launch.Product Management Hiring Team: Actively participated in over 100 candidate interviews, honing expertise in unconscious bias elimination techniques and evaluating both hard and soft skills to cultivate and expand a robust PM community.Content Strategy & Development: Authored 5 strategic articles for Tanzu Labs, aligning with the marketing direction. These articles were integrated into the Product Management Playbook, serving as valuable tools for client engagement and guidance.Developed and Implemented Self-Paced Training: on Psychological Safety, it was adopted across all sectors and became part of the on-boarding curriculum emphasizing its importance and significantly contributing to fostering a safer, more inclusive work environment.

*Identify and prioritize pains & needs, plus opportunities for growth. Expanded our target market by 50%*Write feature sets that matter, I've increased app usability by 33% across user workflow *Engage with balanced team, stakeholders and users to identify a strategic roadmap and align on the vision*Employ Lean methods to validate & prototype to make sure we build the right product in the smallest increments

Create a standardization of evaluations profiles for multiple squadrons, over 1,000 members. Introduce Agile methods to projects.

Created training plans, specifically tailored to each student and position. I can instruct four different positions and a variety of different research tools.

I manage the squadron of 300+ members to ensure that qualifications remains current, the team of 30+ evaluators remains ahead in their training. I am the sole administrator of our scheduling software, I manage the creation of daily personnel roster.

Manage a high-tempo mission set in support of time-sensitive operations. This includes scheduling the team of full motion video (FMV) analysts, controlling the quality of over 1,000 products, networking with various government agencies and international partners.