Krista North Email & Phone Number

Drumheller, Alberta, Canada

Drumheller, Alberta, Canada

• Responsible for Unit4 application support and training on an accounting software product; maintaining property and personnel information for Hotels and Restaurants• Designed and developed a Hotel Module in Unit4 to pull financial data from the Property Management System (PMS) for direct bill and paid transactions, posting to the General Ledger in order to generate the sales order and invoice• Integrated an existing Project Tracking/Purchase Order system with Unit4, eliminating double data entry and providing electronic workflow reminders and approvals to efficiently track project expenses• Designed and deployed an Invoice, Statement, and Purchase Order template in Unit4 ReportEngine using complex database queries• Responsible for the front-end design and development of a non-profit website

Drumheller, Alberta, Canada

• Responsible for supporting the Department Manager in ensuring that exceptional customer service is delivered at every level, and that all objectives and goals of the department are met, supervision of employees, inventory control and ordering, as well as maintaining quality & freshness

Plano, Tx

• Designed and developed custom-built Reporting Solutions, completing projects for the following: - AT&T: EMS alarm centralization, external data collection, HCF subscriber expansion - Alaska Communications: cellular data network expansion - TELCEL: IP RAN network expansion - TELUS: Automated Restoration of Service integration with network management and surveillance functions - GCI: GSM and microwave base station monitoring• Monitored health of network elements via SNMP and generated fault alarms based on threshold criteria• Provided views of network and solution health in customer front-end GUI dashboard• Performed weekly software builds; implemented software installation, configuration, upgrade, back-out procedures in all environments, organizing for deployment• Evaluated, upgraded server operating systems, hardware, software product changes, maintaining system during off hours• Prepared, reviewed, and executed test strategy for feature and regression test procedures of all end-to-end components• Produced high quality documentation, facilitating software builds, and supporting deployment processes• Appraised, communicated release readiness, tracking all customer deliverables for knowledge transfer

Dallas/Fort Worth Area

• Installed, configured and developed a custom InfoVista monitoring OSS/BSS solution for migrating existing services to the BellSouth Multi-Protocol Label Switching (MPLS) Network and provide integration of IP Trunking with Intec’s ImE usage solution for AcmePacket Call Detail Records. Mentored team members for career development and provided technical knowledge transfer to customers

Dallas/Fort Worth Area

• Implemented numerous large-scale InfoVista performance management solutions and Netcool/Impact, performing customized calculations on the persistent data, enriching events in the ObjectServer, and replacing existing network monitoring tools. Developed PERL scripts to extract network information from the TIRKS system, formulating database queries and automating business processes

Ottawa, Canada Area

• Developed Tcl scripts to create synthetic transactions that monitor application, server, and database performance• Analyzed SNMP MIBs and wrote Private MIBs, integrating a custom SNMP agent, implementing custom discovery modules for various network vendors• Interfaced with Cisco, Nortel, Dynegy, and Accenture engineering teams, designing a PERL scripts to parse and generate XML files containing network topology data• Documented system design, providing training to sales and support teams

Kanata, On

• Developed a C++/PERL multi-threaded application for the automatic generation, parsing, validation, and distribution of flight and weather information messages, eliminating operational paper strips and repetitive entries of flight data. Coordinated with NAV Canada, developing flight scenarios for Acceptance Testing

Kanata, On

• Gathered customer requirements to design, develop and integrate a call processing application programmed in Tcl/Tk to provide real-time distributed voice, video, and data communications capability onboard Canadian vessels

Programmer / Analyst Degree, Computer Programming

Bachelor Of Arts - Ba, Psychology