* Developing and maintaining a Product Strategy and Product Roadmap to guide development priorities and communicate it effectively to internal and external stakeholders* Soliciting, receiving, and organizing product feedback, goals, and needs from across internal and external stakeholders into the Product Roadmap, and updating those stakeholders on progress* Developing and understanding internal Cost of Goods Sold/Cost of Revenue model to guide decisions* Aggregating operational data to empower data-driven decision making* Ensuring the development team knows the priorities and requirements for product development activities* Participating in budget planning including appropriate allocation of costs to specific product areas based on company growth targets and market opportunities* Definition of measurable metrics and KPIs for product quality, market penetration, overall results, etc. which will be used to report on a regular basis within the leadership team and drive appropriate action within product development* Translating product strategy into prototypes and detailed user stories with clear acceptance criteria* Monitoring data and other internal reporting dashboards* Gathering market research and intelligence within our industry* Solving the product’s pain points while growing the business and meeting company objectives* Hands-on participant in all the product roadmap activities such as writing requirements, customers feedback gathering, marketing campaigns and promotions, and product pricing* Accountable for the end-to-end product experience* Fostering an ability within the Product Management team to empathize and anticipate customers' existing and future needs and communicate those to the entire organization* Promoting strong relationships within cross functional teams and serve as a connective tissue between all parts of the organization

The Digital Health Platform (DHP) at UHN was designed to aggregate data from various healthcare systems, focused on developing services to provide Team UHN with access to data for their needs. As Senior Manager, my role encompassed:• Managing a team of developers and data engineering specialists• Ensuring end users are supported and satisfied with services• Overseeing continuous development efforts to improve the delivery of data• Requirements gathering across various stakeholders and use cases, from simple data requests to how the DHP can facilitate cutting edge data science and machine learning analyses• Engaging with stakeholders across management and executive levels to gain endorsement and support for the initiative• Responsible for annual budget and ensuring financial sustainability• Development of business model and service offerings, accompanied by user-facing tools to support institution-wide awareness and utilization of the platform• Managing all aspects of HR (recruitment, onboarding, offboarding, performance management) for the team• Oversight of documentation and knowledgebase articles• Managing escalations and issues to ensure 24/7 coverage for major incidents• Documentation and presentations related to data flows, architecture and technical offerings of the platform• Leading large-scale collaborative projects, such as the Mayo Clinic Platform partnership, a landmark international data sharing initiative focused on delivering high-quality data for the advancement of translational AI in healthcare

Working with numerous software development team to plan, gather requirements and prioritize development efforts. Interfacing with users to understand their needs and use cases and translating those into tasks for development teams. With the UHN DATA Team (uhndata.io), working with products aimed at improving research tools and clinical healthcare tools. • Breaking down business and functional requirements into user stories• Providing a translation layer between technical teams and the client/end user groups• Prioritization (and trade-offs) for product features• Defining the vision for the future of the product and incremental releases

• Managing departmental finances, including the preparation of operating budget, facility billings and client accounts• Overseeing Software Development team projects, including requirements gathering, timelines and budgets• Engaging with users and stakeholders to define products and provide vision for the end result• Project management tasks for $10m RFP including budget management, contract review, procurement, cost analysis, close-out documentation• Monitoring team progress using JIRA and github• Facilitating meetings with key stakeholders during projects

• Managing departmental finances, including operating budgets, facility billings and client accounts• Overseeing HPC and Software Development team projects, including timelines and next steps• Preparation of procurement documentation, with budgets of up to $3,500,000• Monitoring dev team progress using JIRA and github• Keeping departmental teams on budget throughout the year• Facilitating meetings with key stakeholders during projects

• Managing department billings and invoices.• Monitoring departmental financial status, preparing budgets and forecasts for department and grants• Analyzing monthly financial (MI) reports and follow up on discrepancies• Supporting Human Resource functions as they relate to recruitment, performance and attendance management, and terminations• Coordinating and overseeing projects from draft to implementation/completion

• Implementing and running customer service department, including the use of Zendesk• Wrote all content for Customer Support website (FAQ)• Creating budget reports and account statements• Accounts payable invoice processing and reconciliation • Accounts receivable recording of invoices and posting payments• Created Excel files to track employee metrics• Performed research for the company, including grants and warranty policies