• Create and update online training for private pilots using company provided source materials in the Ascent Aviation e-Training platform.• Create review and exam questions based on course content.• Update materials with basic proofreading for grammar and style.• Perform basic HTML updates as necessary.

• Provide expert guidance and assistance to prospective students and families during the Connections Academy Enrollment process• Deliver excellent customer service and professionalism in all interactions• Provide training and mentoring to new hires• Participated in Wave program migrating digital BTEC & Apprenticeship courses from existing opensource edX platform to Brightspace platform; creation of new quiz structures, images, and style guidelines for migrated courses.

• Scored several different standardized tests covering multiple levels of education from PARCC through ACT testing while maintaining 95%+ accuracy rate over multiple levels of tests

• Developed graphical user interfaces for desktop applications using Visual Basic• Trained and mentored junior developers on the structure and design of the company software• Performed software testing to uncover bugs and troubleshoot issues before application launch

• Worked in a variety of capacities in the Production Operations Department, starting in Production Control, assisting developers in maintaining mainframe processes in a call center environment; promoted to Lead within three months• Created the new hire training program for Production Control from scratch, ensuring the standardization and repeatability of training