Krista Sim Email and Phone Number

Ensure staff are effectively trained on all applicable systems and have access to current knowledge about work processes, business rules, group products and provisions, privacy and confidentiality guidelines, and the group benefits environment.Ensure quality standards are being measured, including QA reviews and management reporting. Ensure training and quality is consistent with various other areas of Group BenefitsDesign, implementation of all training initiatives including Waterloo, Toronto, Manila and Montreal locations.Design, implement, execute all training initiatives for Waterloo, Toronto and Manila locations.Pursue industry leading standards to ensure our Training and Quality Assurance programs remain current, robust and versatileEvaluate, coach and motivate staff so that they can achieve their objectives. Act as a key liason with all leaders in support of defined metrics and accountabilities.Be accountable for the review, investigation, tracking and resolution to issues escalated from outside parties including Sales offices and the Customer Service Centre.