• Supervise a team of 5-6 employees, ensuring consistent service quality through guidance and coaching on SOPs.• Analyze company reports to identify areas for improvement and provide targeted coaching to enhance performance.• Oversee the intake, repair, and outtake of 300-400 service orders per month.• Manage debit escalations and implement solutions to mitigate monetary impact, keeping the average Apple debits below $5.25.• Assist with Manager on Duty calls, promptly resolving… Show more • Supervise a team of 5-6 employees, ensuring consistent service quality through guidance and coaching on SOPs.• Analyze company reports to identify areas for improvement and provide targeted coaching to enhance performance.• Oversee the intake, repair, and outtake of 300-400 service orders per month.• Manage debit escalations and implement solutions to mitigate monetary impact, keeping the average Apple debits below $5.25.• Assist with Manager on Duty calls, promptly resolving technical issues and customer concerns.• Specialize in device troubleshooting, including hardware and software installations, ensuring seamless functionality.• Apple certified for troubleshooting and repair. Show less