Leads the US Payroll Operations and Professional Services teams supporting full-suite HCM and enterprise TLM clients. Responsible for planning and execution of strategic initiatives focused on streamlining operations for accuracy, efficiency and scalability to support growth. Communicates vision, mentors and develops team members to meet their professional objectives.

Manage day-to-day operation of the Des Moines branch with initiatives tied to client growth and retention, process and system integration, employee engagement and leadership development. Accountable for PEO service delivery for over 800 clients and approximately 37,000 worksite employees.

Accountable for payroll, payroll tax, benefit and workers’ compensation service offerings at the branch level with a specific focus on change management. Contributed to discussions regarding go-forward service model and integration of acquisitions into the core Oasis processes, and for areas transitioning to centralized service delivery, prepared gap assessments and established plans to ensure continuity in client experience. Maintained internal employee turnover rate of less than 10% in period of high change.

Started as Manager, Risk Services responsible for underwriting and master workers’ compensation plan management. Appointed to roles with additional responsibilities which included accountability for payroll, payroll tax and risk/workers’ compensation client service delivery, along with ESAC and SOC compliance, internal control standards and contract management. Specific accomplishments include: * Streamlined operations for accuracy, efficiency and scalability to support 25% CAGR from 2009 through 2019. * Managed workers’ compensation program to record profitability levels through disciplined underwriting practices and aggressive claims management. * Implemented a statistical-based quality assurance program which improved accuracy and efficiency in the payroll process. * Introduced project management discipline to quarterly payroll tax filing process to ensure compliance for large volume of payments and returns. * Led efforts to develop tools and processes to improve W-2 production timelines and accuracy. * Refined client service agreement and negotiated client and vendor contracts.* Served as a hands-on leader for two system conversions with no client loss. * Contributed to initial SOC 1 Type II certification process and subsequent audits. * Implemented best practices for payroll, payroll tax and risk management that led to clean ESAC audits for all periods since accreditation.* Assisted with due diligence activities on behalf of buyer and seller including the acquisition of Merit Resources by Iowa Network Services in May 2013, the purchase of Peliton by Aureon HR in August 2017, and the acquisition of Aureon HR (formerly Merit Resources) by Oasis Outsourcing in July 2018.Prior roles with Aureon HR (formerly Merit Resources, Inc): Director, Payroll Operations and Risk Management (August 2014 - March 2017)Director, Risk Services (June 2012 - August 2014)Manager, Risk Services (April 2009 - June 2012)

Established general practice focused on workers’ compensation, labor and employment law and civil litigation. Responsible for file review and analysis, strategy development, discovery and settlement negotiations in workers’ compensation cases. Conducted legal research, prepared motions, completed depositions and participated in hearings on various state and federal civil litigation matters.

Responsible for the development and implementation of a statistical process control program for two distinct manufacturing systems. Leveraged vendor relationships to explore alternate chemical applications for improved efficacy and cost reduction. Led initiatives for corporate quality improvement program.