Home 2 Suites

• Opening and managing opening of Courtyard by Marriott as front desk supervisor/operations manager June-November 2015• Leading hotel operations at Residence Inn from November 2016- present• Improved GSS scores• In charge of Accounts Payable/Receivable and Human Resources• Allocate funds for all departments• Coach team members to create positive guest experiences • Maintain a safe and secure environment by implementing a safety committee and a preventative maintenance… Show more • Opening and managing opening of Courtyard by Marriott as front desk supervisor/operations manager June-November 2015• Leading hotel operations at Residence Inn from November 2016- present• Improved GSS scores• In charge of Accounts Payable/Receivable and Human Resources• Allocate funds for all departments• Coach team members to create positive guest experiences • Maintain a safe and secure environment by implementing a safety committee and a preventative maintenance program• Creating a monthly and yearly operations plan for finances• Review monthly reports and Profit and Loss statements• Control expenses and labor during difficult market turn• Counting safe and maintaining daily deposits• Preparing weekly schedules• Resolve guest issues• Negotiate rates with frequent/long-term guests Show less

Promote Sales and Expand clienteleComputer data entry of client informationManage POS station and handle moneyCommunicate with customers on a personal levelCleaning and organizing storeMeet and maintain monthly goals

Greeting shoppers and encouraging salesComputer data entry of confidential informationManage POS station and handle moneyResolve issues with returns and exchangesCleaning and organizing store