Manage contracts covering over 600 Hospital accounts nationallyWork with 2 large nationally Group Purchasing Organizations and all current provincial Health Authorities for their clinical and medical gas needsCoordinate account creation and contracts with various departments such as Sales, Finance and Logistics to ensure alignment with business objectives and capabilitiesConduct contract pricing updates, rebates and reportingProvide guidance and support to the Customer Service Team, Sales Team and Finance team with regards to inquiries, concerns and discrepanciesCompile tender specification documents and ensure proper licensing procedures are maintained throughout the tender process

Communicate thoroughly with the HUB and branch staff to assign priority and determine appropriate level of urgency to service and delivery orders; communicate all changes in deliveries and service and incorporate those changes into current and future schedules and route models. Confirm delivery schedules with Customer Service Representatives and clients. Schedule and dispatch all Homecare services and Long Term Care Facility's product deliveries. Coordinate and distribute all relevant information and documents concerning Homecare clients in order to effectively liaise between the HUB and the branches.

Responsible for answering all inbound English and French calls filtered in the queue. Ensure all call-in orders are placed accurately and on time as per regional cut-off schedules; ensure fax orders are processed and confirmed to customer accurately and on a timely basis. Offer clinical support to customers using various resources to assist in their requirements; answer all customer inquiries and trouble shoot questions in a friendly and professional manner. Support branches in scheduling emergency Oxygen orders, contacting customers to schedule or reschedule CPAP appointments, creating customer accounts in AS400 or CRM systems.

• Process trainers’ invoices on a monthly basis by comparing customer signatures with sessions serviced in ICT and the invoice. Ensure accurate rate is also being charged.• Formatting blog post in WordPress and publishing to website.• Posting new job opening to various websites.• Email screening and initial phone interviews with applicants prior to the owner making contact.• Print out and send Mailbox campaigns to desired territories.• Assist with social networking (Facebook, Twitter, blog network)• Help with re-formatting the Trainers Manual

• Coordinate meal truck logistics from the Hamilton and Bécancour facilities directly to customers as well as offsite storage.• Responsible for resolving issues arising with truck freight accruals and invoicing• Solve problems that arise from the execution of meal and bean truck deliveries such as demurrage, carrier claims, and customer complaints directly regarding product delivery• Liaison with Bunge transportation department• Build relationships with trucking companies and negotiate terms• Customs Compliance – understand the management of national and international freight movements and the regulatory environment affecting these movements

As an Import Export Customer Support Specialist, I provide dedicated customer support for more than 50 customer accounts in the province of Quebec and National contracts involving resolution of International shipping issues and concerns from both customers and sales representatives. During a five month period, I was assigned the role of Acting Manager for the International Trade Assist department and currently continue to hold a mentoring role within the department. I participated as a key stakeholder in the user acceptance testing for a critical logistics system and defined business requirements for a manifest reporting tool and redesign to the Purolator website. Key responsibilities include proactively monitoring more than 600 daily shipments, managing escalated service issues from customers and internal channels, and liaising with international business partners to improve communication and international service standards.

A Customer Service Manager is responsible for managing customer issues and inquiries regarding IFTA regulations and fuel and mileage tax. Other key duties include preparation of customs documentation for imports and exports, and provide training to new clients for the company web application.

The US/MX Logistics Analyst is responsible for coordinating and collaborating with vendors, transborder carriers, and other third-party service providers while managing the movement of shipments originating from the United States and Mexico into Canadian retail locations.