Krista Charles Email & Phone Number

Monument, Co, Us

Queen Creek, Az, Us

Charlotte, North Carolina, Us

-Verifies and updates software requirements in ClearCase and ClearQuest for changing customer needs.-Follows Agile methodology, participates in Scrums and PI Planning. -Focal for testing areas and coordinating with other teams to address defects and configuration issues. -Manual Verification testing of development builds to verify resolution of reported defects. -Regular testing of development builds to identify new defects and open Jira tickets with Engineering.

Waltham, Ma, Us

-Modeled new medical code systems and migrated existing Java application to Spring Boot 3.0 by gathering information and requirements for requests in Jira tickets to analyze scope of work and provide estimated LOE and time frames.-Emphasized importance of clear and concise requirements and agreed upon acceptance criteria of user stories.-Helped decrease time to release content by improving documentation and daily monitoring of systems.-Active participant in Agile ceremonies: daily scrum, story grooming, sprint retrospectives.-Managed branches in Bitbucket for local development and testing using IntelliJ. Created Pull Requests to merge in new code via CI/CD Pipelines.-Created SQL validation scripts to ensure all data was successfully modeled in new artifacts.-Documented processes and information to build and organize existing knowledge base on Confluence to allow knowledge sharing and decrease time to resolve bugs by helping to reduce knowledge silos.-Performed projects independently and collaborated with team on bug fixes in existing code.-Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.-Coordinated with other engineers to evaluate and improve software and hardware interfaces.

Austin, Texas, Us

-Provided support routing tickets and provided customer-facing updates in Oracle MOS for Oracle CPQ.-Participated in Scrum, escalation, and troubleshooting meetings.-Provided Tier 2 Technical Support with timely updates to help customers troubleshoot unresolved issues and collaborate with appropriate internal teams.-Used problem-solving abilities to identify root cause of customer issues.-Explained technical information in clear terms to non-technical individuals to promote better understanding.-Served as primary point of contact for support relating to owned solutions and products.

Maidenhead, Berkshire, Gb

-Provided Tier 2 Technical Support of On-Premises and SAAS applications to internal and external customers by troubleshooting and finding workarounds for issues involving installation, defects, REST APIs, UI’s, databases, and integrations.-Created SQL statements to query SQL database tables as part of troubleshooting and made updates as required.-Review Java stack trace and Tomcat logs for relevant errors to attach to tickets in Jira.-Filed defects via Jira and collaborated to provide examples in test environments.-Followed guidelines set by Engineering on steps to reproduce and provide logs and files as required.-Performed quality assurance tests on new software versions and patches before public release.-Helped pioneer KCS effort and provided guidance to colleagues on writing and formatting knowledge articles in Salesforce.-Continued to coach multiple people from numerous teams on best KCS practices by sending quality reviews and hosting monthly meetings.-Contributed to coaching and building KCS articles which reduced time to solve cases and improved customer ability to self resolve problems.-Participated in on-call rotations to deliver solutions to customers during weekend and evening hours.-Served as primary point of contact for support relating to owned solutions and products.-Explained technical information in clear terms to non-technical individuals to promote better understanding.

Houston, Texas, Us

-Monitored and maintained SCADA systems for oil well monitoring, communicated with employees in the field, including during on-call rotations, to provide accurate and usable data-Created SQL statements to search and make bulk updates to data in Microsoft SQL Server Management Studio R2 database tables-Troubleshoot automated processes to identify where data validation failed and contact appropriate parties to resolve identified discrepancies-Updated XML Device Type Files to communicate via Modbus protocol to field devices-Followed Agile development practices by participating in daily Scrum meetings to help group reach weekly goals and plan future Sprints-Followed SDLC to collect user requirements, document requests, prioritize changes, and complete development-Worked in CygNet and XSPOC to add new devices, alarms, and configurations.Worked varied hours to meet seasonal and business needs.

Master'S Degree, Web Design And Development

Bachelor Of Arts (B.A.), Psychology