Krista Ciccozzi Email & Phone Number

Atlanta

HDI is a non-profit industry organization dedicated to the service and support industry. We exist to serve the members of the Atlanta Metro area with educational events, member meetings, and networking opportunities.

I create functional and artistic pieces out of old bottles. I use wine, liquor, beer, and soda bottles and transform them into cheese trays, spoon rests, wall hangings, or other items. I also work with clay and do pottery.

Greater Atlanta Area

Responsible for all first and second level service and support which requires knowledge of core technical systems, including network, server, client, and production systems, as well as knowledge of business processes, business applications, and the Incident and Problem and Change Management (ITIL) processes. Lead various projects and partner with the IT and desktop operations teams to manage the implementation of company-wide technologies, processes and procedures in order to maintain a… Show more Responsible for all first and second level service and support which requires knowledge of core technical systems, including network, server, client, and production systems, as well as knowledge of business processes, business applications, and the Incident and Problem and Change Management (ITIL) processes. Lead various projects and partner with the IT and desktop operations teams to manage the implementation of company-wide technologies, processes and procedures in order to maintain a stable, efficient and controlled global computing environment. Along with management, develop an effective and workable framework for managing and improving customer Service Desk support within the organization.Manage and motivate a team of individuals to excel in their roles as primary contacts for clients and establish a platform for customer service excellence which drives the team to exceed customer expectations. Show less

Responsible for the strategic planning and day-to-day operation of the Support Center which is comprised of approximately 250 employees of different ages and backgrounds who provide front-line and escalated support to end-users of the company’s dental, oral surgery, and orthodontic software and hardware products via the telephone, email, and web tools. The support center takes 35,000-40,000 inbound phone calls per month.

Responsible for the day-to-day operation of the Dental Support team 130 employees of different ages and backgrounds that provided support to end-users of the company’s dental practice management products via the telephone.

Responsible for the day-to-day operation of group of 45 employees that provided support to end-users of one of the company’s premier and several legacy dental practice management products via the telephone.

Dental Practice Mangement Software Company- subsequently acquired by PracticeWorks, Inc.

Certificate, Business Leadership

B.A., Organizational Communication

A.A., General Studies