Krista Ciccozzi Email and Phone Number
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Experienced and passionate support professional with a high level of leadership, strong communication skills, and excellent hands-on experience in creating, developing, and improving support teams. A strong manager with outstanding interpersonal and people management skills and a professional dedicated to the support industry.Specialties: Support management, leadership, communications, team building, support industry knowledge
Examworks
View- Website:
- examworks.com
- Employees:
- 868
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Service Desk DirectorExamworks Dec 2012 - PresentAtlanta
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Past-PresidentHdi Atlanta Mar 2011 - PresentHDI is a non-profit industry organization dedicated to the service and support industry. We exist to serve the members of the Atlanta Metro area with educational events, member meetings, and networking opportunities.
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ArtisanWired N' Fired Apr 2010 - PresentI create functional and artistic pieces out of old bottles. I use wine, liquor, beer, and soda bottles and transform them into cheese trays, spoon rests, wall hangings, or other items. I also work with clay and do pottery.
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Director Of Service Desk OperationsIntelliteach May 2011 - Sep 2012Greater Atlanta AreaResponsible for all first and second level service and support which requires knowledge of core technical systems, including network, server, client, and production systems, as well as knowledge of business processes, business applications, and the Incident and Problem and Change Management (ITIL) processes. Lead various projects and partner with the IT and desktop operations teams to manage the implementation of company-wide technologies, processes and procedures in order to maintain a… Show more Responsible for all first and second level service and support which requires knowledge of core technical systems, including network, server, client, and production systems, as well as knowledge of business processes, business applications, and the Incident and Problem and Change Management (ITIL) processes. Lead various projects and partner with the IT and desktop operations teams to manage the implementation of company-wide technologies, processes and procedures in order to maintain a stable, efficient and controlled global computing environment. Along with management, develop an effective and workable framework for managing and improving customer Service Desk support within the organization.Manage and motivate a team of individuals to excel in their roles as primary contacts for clients and establish a platform for customer service excellence which drives the team to exceed customer expectations. Show less -
Director, Technical Solutions CenterCarestream Dental Llc May 2005 - May 2011Responsible for the strategic planning and day-to-day operation of the Support Center which is comprised of approximately 250 employees of different ages and backgrounds who provide front-line and escalated support to end-users of the company’s dental, oral surgery, and orthodontic software and hardware products via the telephone, email, and web tools. The support center takes 35,000-40,000 inbound phone calls per month.
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Sr. Manager, Technical SupportPracticeworks Feb 2003 - May 2005Responsible for the day-to-day operation of the Dental Support team 130 employees of different ages and backgrounds that provided support to end-users of the company’s dental practice management products via the telephone.
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Manager, Technical SupportPracticeworks May 2000 - Feb 2003Responsible for the day-to-day operation of group of 45 employees that provided support to end-users of one of the company’s premier and several legacy dental practice management products via the telephone.
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Computer Information ConsultantPractice Outlook, Inc. Feb 1992 - May 2000Dental Practice Mangement Software Company- subsequently acquired by PracticeWorks, Inc.
Krista Ciccozzi Skills
Krista Ciccozzi Education Details
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Business Leadership -
Organizational Communication
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General Studies
Frequently Asked Questions about Krista Ciccozzi
What company does Krista Ciccozzi work for?
Krista Ciccozzi works for Examworks
What is Krista Ciccozzi's role at the current company?
Krista Ciccozzi's current role is IT Support industry professional with over 25 years of experience..
What is Krista Ciccozzi's email address?
Krista Ciccozzi's email address is kr****@****rks.com
What is Krista Ciccozzi's direct phone number?
Krista Ciccozzi's direct phone number is +140495*****
What schools did Krista Ciccozzi attend?
Krista Ciccozzi attended Marylhurst University, Marylhurst University, Glendale Community College.
What skills is Krista Ciccozzi known for?
Krista Ciccozzi has skills like Leadership, Management, Team Building, Technical Support, Software Documentation, Customer Service, Customer Satisfaction, Troubleshooting, Change Management, Process Improvement, Training, Team Leadership.
Who are Krista Ciccozzi's colleagues?
Krista Ciccozzi's colleagues are Cynthia Geier, Jennifer Duescher, Donna Lusko, Ken Rosenstock, Dpm, Cpc, Cpma, Cosc, Jennifer Chellino, Ruth Lopez, Nicolas Lombardi.
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