Providing board and train dog training services

● Providing board and train training programs.● Evaluating and training service dog candidates, administering PAT, using ADI standards, educating handlers on state and federal laws applicable to service dogs.● Providing nutritional counseling, rehoming assistance, adoption assistance.● Educating owners about dog behavior and the impact they have on both creating it and changing it.● Specializing in dog social behavior and aggression.● Lead generating, sales, financial management

● Acted as a liaison between dog breeders and customers to facilitate the placement of dogs in new homes.● Point of contact for customers after they purchased a puppy, until their puppy was delivered.● Responsible for managing a large number of customer accounts in LeadTracker and Kustomer CRM.● Communicated with customers via out bound phone calls, emails, chats, and messages through Slack.● Provided customers with information about their puppy, including travel arrangements, next steps and expectations throughout the process, disclosed health findings, interpreting veterinary health and vaccination reports, as well as responded to all customer inquiries● Resolved issues and escalations● Documented within CRM systems, provided detailed notes, reports, updates, and pertinent information to appropriate teams

● Spearheaded the conception, development, and management structure.● Responsibilities included training program development, establishing animal care guidelines and standards, training interns, managing leads and customer communication, creating behavior plans.● Led the the creative team in website design structure.● Created and updated website content and maintained the company’s social media presence.

● Trained service dogs and pet dogs● Communicated with potential clients and closed leads● Coordinated all scheduling● Provided in-home private training and board and train programs● Evaluated dog behavior in shelter environment

● Primarily trained service dogs for veterans with PTSD, military trauma, and/or physical disabilities.● Evaluated shelter dogs for potential service dog candidates