Krista Gering Email & Phone Number

With over ten years in Employee Benefits, I've honed an expertise in customer service and client strategy, ensuring every client experiences premier support and strategic guidance. At Alliant Insurance Services, Inc., my core mission is to align with our culture of collaborative excellence. My approach brings diverse perspectives to client relations, reinforcing our shared goal of long-term success.In my current role as Account Manager Lead, I am deeply involved in client strategy development, leading meetings, and personally managing key accounts. My competency in marketing medical insurance plans, from fully-insured to self-funded options, complements my dedication to meeting every client need.

Listed skills include Customer Service, Banking, Sales, Microsoft Office, and 23 others.

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  Account Manager Lead

  Alliant Insurance Services

  Aug 2024 - Present - Spokane, Washington, United States

  My role as Account Manager Lead involves providing exceptional customer service and supporting producers in new and existing business initiatives, ensuring high satisfaction and effective retention of our diverse client portfolio.Key Responsibilities:• Client Relationship Management: Cultivate and maintain strong relationships with clients, focusing on retention and satisfaction across self-funding, public entity, and large market accounts.• Proposal & Coverage Analysis: Evaluate client RFPs, select appropriate markets for solicitation, analyze market proposals for benefit accuracy and competitiveness, and ensure the accuracy of coverage contracts.• Client Engagement: Meet with client for pre-renewal strategy sessions, deliver and explain proposals, conduct open enrollment meetings, and address client inquiries about benefit coverage.• Negotiations & Service Excellence: Negotiate with markets for premium concessions, manage client benefit inquiries, resolve escalated service issues, and oversee effective team management and service delivery.• Implementation & Reporting: Manage new carrier and plan implementations, ensure accurate preparation of claims experience and utilization reports, and handle new business processing and follow-ups.• System Utilization: Optimize the use of agency management systems to enhance efficiency and service quality.