•Consulted with clients analyzing uniques needs while using sales, marketing and technical skills.•Guided clients through the print process to ensure quality delivery and exceptional customer service.•Develop and implement sales training programs, sales strategies to increas market share and profitability. •Established and maintained relationships with key customers, resulting in a 20% increase in customer retention and a 15% increase in customer satisfaction.•Analyze customer feedback and develop strategies to improve customer satisfaction

• Consulted with over 100,000 guests analyzing unique needs while using sales, marketing and technical skills to book customized reservations.• Respond to customer service requests with excellent communication and persuasive sales techniques.• Proved high-quality customer service while exceeding monthly, quarterly, and yearly metric expectations for sale and revenue goals by 35%• Multitask and navigate through various computer programs while negotiating reservation sales, upselling for higher revenue return and overcoming objections.• Work independently, manage personal schedules and maintain a productive work-from-home environment without direct supervision.• Developed training programs using expert learning techniques.• Contributed to the building and maintaining of Hilton image, brand and identity.

• Successfully managed over 500 local and regional events ranging from private parties, weddings and cooperate functions.• Coordinated logistics, finances, venue, preparation, planning, and closeout of events.• Liaised with and supervised event staff, vendors, food caterers, servers, and other hired hands.• Anticipates potential problems and plans ahead with knowledge of clients desires.• Maintains highest level of professional customer service and always successful with happy clients• Develop new marketing strategies for events via social media platforms, creation of flyers and website advertising.• Recruited, hired and trained more than 100 crew members on application of projects, customer relations and customer service.

• Provided administrative support to Future National Sales Director.• Established, maintained and updated files, databases, records and other documents.• Created marketing strategies with a high degree of customer focus and a sense of urgency to elicit a response.• Coordinated arranged transportation and Planned, organized and arranged reservations and scheduled event venues for weekly sales meetings and regional/national sales training.• Strategically managed revenue streams by establishing sales targets, deployment strategies and go-to-market initiatives.• Monitored orders and verified accuracy increasing business revenue through proactive management of relationships and sales strategies by 30%

• Prepared documents for meetings and worked with outside vendors to obtain proposals for consideration by the Board• Assisted in enforcement of the provisions of the Governing Documents according to the standards set by the Board and effectively communicated with members and residents• Coordinated staff members and performed operational support activities for the unit; served as a liaison with other departments and operating units in the resolution of day-to-day operational issues• Scheduled and coordinated meetings, interviews, appointments, events and similar activities for supervisors• Established, maintained and updated files, databases, records and other documents; developed and maintained data and performed routine analyses and calculations for recurring internal reports.• Facilitated timely resolution to all neighborhood challenges and tenant complaints.• Inspected properties regularly to identify deficiencies and schedule repairs.• Fostered good working relationships with owners, residents and board members.

• Core team member of Six Sigma Black Belt Team responsible for analyzing call center staffing, environment, space and equipment used to develop fact-based solutions, which led to increased efficiency in staff to space ratios, maximized equipment usage and revamped the scheduling/staffing process, including benchmarking, communicating changes, collecting raw data, measuring results and rolling out solutions to all sites.• Partnered with employees on performance, provided ongoing coaching and feedback to representatives and evaluated their performance while displaying team building skills.• Developed and coordinated training for new employees, facilitated classroom meetings learn company policies and procedures and discuss trends.• Provided superior service to Chase credit card customers, both internal and external, and extended relevant offer enhancements to make Chase our customers' card of choice• Excelled at multitasking, working under pressure and meeting client/department expectations and standards, as well as exhibited the ability to gain trust, confidence and respect of colleagues and clients in order to create the level of teamwork necessary to successfully complete each project.• Proactively identified and solved complex problems related to employee training, management and business direction.• Tested trainees on materials to determine levels of understanding and areas requiring further instruction.• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.