Serving as a link between leadership and operational excellence. Supporting the CEO in day-to-day operations managing remote and hybrid work setups. Overseeing office operations, procurement, and employee management, maintaining a secure working environment, and coordinating with external services. Documenting management, personnel administration, and financial coordination, contributing to operational efficiency. Seamlessly coordinating international business trips, including itinerary management and document preparation, improving organizational efficiency. Handling details such as attendance, vacations, and payments with precision, as well as streamline business trips for seamless logistics. With a strong focus on budget control and financial responsibility, I enhance fiscal stability. Contributing to HR, client interactions, and budget management for our organization's ongoing success. OriGen AI offers a dynamic work environment, featuring intellectually stimulating challenges, a dynamic team, and growth opportunities. I eagerly look forward to continuing my journey in this field, further driving our organization's success.

Effectively managed a property team of over 500 apartments and over 15 staff members. Oversaw executive leadership, company training, and public relations with the residents. Developed intensive, ambitious business strategies, short-term goals, and long-term objectives. Responsible for the community's overall performance in financial management, appearance, and resident relations. Successfully administrated the business in the community's day-to-day operations, management office, and staff. Ensured all aspects of the property and curb appeal met OHSA standards. Oversaw and managed the details of apartment turnarounds and contractor work. Guaranteed compliance with existing OHSA policy. Achieved maintaining collections above the minimum standards. Coordinated, prepared, and submitted marketing reports, including but not limited to the following: weekly traffic reports, weekly occupancy reports, captured percentages, and weekly management reports. Maintained approved budgets and requested the appropriate Housing Director’s approval for all needed budget deviations. Prepared and submitted budget variance reports, executive summaries, budget forecasts, and month-end accounting and rent reports. Managed, trained, and counseled on-site staff. Analyzed monthly performance and budgeted projections and discussed strategies with the Director. Communicated with the staff strategy changes and short and long-term goals for community operation. Established schedules of on-site leasing personnel and conducted annual employee performance reviews, and made recommendations for assigned staff’s merit increases, promotions, and performance evaluations as necessary.

Administrated both Multi-Family (349 units) and student housing properties (509 beds). Built and coached the staff and developed brand awareness with clients and teammates at the home office. Responsible for conducting annual employee evaluations and administered property-level onboarding. Trained and supported in executing their job functions, understood the policies and procedures, and knowledgeable in the goals of the property. Developed and managed the annual budget, management plan, and marketing plan. Analyzed and produced monthly financials, including variances from the budget as well as cash management strategies. Worked independently and efficiently while maintaining accuracy. Collaborated with members of a team and related well to others. Demonstrated product and market knowledge and ensured leasing staff was well trained. Effectively executing the properties' marketing plan while maximizing revenue and occupancy. Oversaw residence life programming ensuring it met the community's needs and resulted in resident satisfaction. Managed rent collections and reconciliation and ensured accounts payable were processed promptly. Successfully executed the properties' annual turn and worked in conjunction with the corporate team and client on the execution of any planned capital projects. Planned and executed the property’s annual turnover process. Ensured property operations were in conjunction with the company's Policies and Procedures, meeting required deadlines and ensuring the team met required goals.

Managed staff, all accounting tasks, and supervised clerical functions. Collected rent at two properties (a total of 1,207 accounts) and obtained an overall yearly average of .01% in delinquency. Helped revenue growth at both properties by 3% over the projected budget revenue for the year. Managed and processed invoices. Audited files and scheduled billings. Closed Accounts and collected Final Accounts statements and achieved the highest closed account collection in the company (properties in over 33 states). In charge of handling essential and personal information while maintaining confidentiality. Managed, built, and coached the team. Communicated with residents, guarantors, vendors, and teammates at the home office. Understood the needs of the properties and supervised the properties' customer service and residence life.

Managed federal borrowers' accounts of English and Spanish speakers as a Federal Servicer for the Department of Education. Worked in a highly professional and fast-paced environment as a Student Loan Counselor. Handled sensitive information. Provided high quality to students, families, and business partners. Being a knowledgeable and approachable go-to resource for account information and repayment options, providing the tools to help borrowers successfully repay their student loans. Managed and took care of over 4,000 accounts.

Developed and supervised the quality of the English Department Team (kinder through 9th grade). Inspected and approved teachers' lesson plans and designed programs for students to get certified in Cambridge: Starters, Movers, Flyers, KET, PET, and First. Observed teachers and met with them to help improve the teaching method the school was using. Managed the English Department Inventory. Worked with Pearson Editorial to ensure that our non-native speaker students would practice listening, writing, and speaking in all our classes. Prepared and taught the class of our advanced middle school group. Successfully achieved an average of 85% of Cambridge-certified students.

Designed class material and grammar, punctuation, spelling, and pronunciation exercises. Planned assessment forms to evaluate the academic progress. Selected appropriate reading selections and vocabulary handouts. Identified need and creatively straightened skills. Stimulated students' participation. Followed the US Federal New Core State Standards and the No Child Left Behind Program. Worked with Schoolsoft and Regiweb.

Managed personnel, schedules, and supervised clerical functions. Completed the databases' updates, ensured the appropriate handling of sensitive information and correspondence and provided essential maintenance to electronic equipment for the e-MDs system in Puerto Rico and US Virgin Islands. Translated documents from Spanish to English for Neolpharma, a pharmaceutical that required translated documentation to be approved by the FDA (American Food and Drug Association). Recruited and trained new employees as translators and staff members. Coordinated office operations and billing services. Submitted inventory forms; provided support to employees. Supervised staff's job results by coaching, counseling, and training employees; planned, monitored, and appraised job results; coordinated the office's weight loss program; and worked with e-MDs, Team Viewer, QuickBooks, and SalesForce.