Kristal Rivera Email and Phone Number

Sabbatical to Be a Stay-at-Home Parent

Responds to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.Analyzes problems and provides information/solutions. Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.Thoroughly documents inquiry outcomes for accurate tracking and analysis. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.Researches and analyzes data to address operational challenges and customer service issues.Provides external and internal customers with requested information.

Responds to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.Analyzes problems and provides information/solutions.Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.Thoroughly documents inquiry outcomes for accurate tracking and analysis.Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.Researches and analyzes data to address operational challenges and customer service issues.Provides external and internal customers with requested information.Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.Uses computerized systems for tracking, information gathering and troubleshooting.Outbound calls

Data entry of all client dataScheduling appointments with clientsEnsure there are no duplicate accounts in our databaseResponsible for verifying accounts were correctly createdAssist manager with extra assigned task when neededAnswer all in-coming calls to help clients with questions and reschedule appointmentsAssist with entering new hires into our database when hired

Prepared and cook meals for all customersKeep all areas clean and sanitizedHelp customers as neededWork any assigned task and multitask duties when short-staffedSet prep station as the beginning of each shiftResponsible for cleaning restaurant at the end of each shiftEnsured cooked food was correct temperature according to guidelines

Research and solve all disputed account issuesRecord and process received disputes to include determining the appropriate dispute level for each problemClassified, ordered, and reviewed existing documentation to investigate and resolve the disputePrepared all correspondence related to any claim I handled (letters, emails, and/or faxes)Responsible for following up with customers on investigation results via telephone, email, and/or fax, and electronically filingResponsible documenting final actions on disputes, according to company policies and procedure.Served as liaison between debtors, sellers, and other parties on disputed accountsResponsible for providing information disputes statuses to manager on a weekly basis

Prepared meals on demand for all customersEnsured all meals were prepared to signatures recipesProvided assistance and quality customer service to all customersEnsured all trays were sanitized and ready for customer use at all timesResponsible for processing orders on cash register, explaining menu items, and processing credit card and cash payments

Resolved customer complaints efficiently and quicklyResponsible for scanning and bagging customer itemsHandled monetary transactions and providing exact changeReplenished stock at the beginning and end of every shiftOrganized displays in accordance with corporate policies ans manager instructionsResponsible for checking state issued identification for age restricted purchasesAssisted with the operation of the One-hour Photo booth when neededAssisted customers with returns and exchangesAssisted customers in finding items