Kristal Sharp, Csm® Email & Phone Number

Phoenix, Arizona, United States

Scottsdale, Arizona

• In this capacity, I provide strategic leadership and guidance to cross-functional teams of 100+ exempt/non-exempt employees for developing and directing appraisal management functions. I lead the identification.
• I hired and remotely managed a quality team during the Covid-19 pandemic that significantly reduced appraisal turn times.
• I expedited underwriting and funding of loans in the pipeline by managing 30+ Appraisal Management Companies (AMCs) across all channels (Direct, Retail, Wholesale) to ensure all time-service issues are identified and.
• I performed quarterly fee analysis to ensure fees are customary and reasonable based on compliance and regulatory guidelines. Increased appraisal fees in 2021 by 15-35% in recommended markets. This proactive approach.
• I maintained strategic balance of weighted allocations in 51 markets, 3 channels for 30+ AMCs both regionally and nationally. I onboarded 10-15 new AMCs across 3 channels in 2021 to strategically place in.
• I participated in the redesign of the appraisal ordering process and underperforming panel by adopting new technology with vendor section (rank and distance), national fee panel, and auto-assignment functionality to.

Scottsdale, Arizona, United States

• As a Direct Lending – Title Support, Payoff Support and Title Vendor Performance Management Leader, I built a department and new teams from scratch to oversee vendors providing title services. I established service.
• I reduced closing time by creating Title and Payoff Support teams to review any title clearance and/or payoffs delays that are outside of the service level agreements due to vendor and/or borrower faults.
• I created Vendor Performance Management Team that coordinates all aspects of the relationship with Captive Title & Settlement Vendors (10+) within the Direct channel that supported 20-25k new monthly applications.

Tempe, Arizona

• Working as a VP, Operations Leader, Consumer Banking – Credit Card Lending Services, I led a team of 100 – 150 exempt/non-exempt contributors within credit card new account and credit line increase lending business. I.
• I rebuilt a collaborative and productive working environment at the Tempe site by restructuring teams, organizing training and mobility events, and conducting one-on-one meetings with staff to influence positive change.
• I developed a job coach program to motivate high performance by selecting high achievers to mentor others (with dedicated time to do this) and advance their leadership skills.
• I helped managers with consistent execution of lending and compliance policies and procedures, operation efficiencies, and post-implementation initiatives.
• I was selected for the Inaugural class of the VP Academy (9-month academy/ the top 25 Black and Latino Chase employees from the state of Arizona were selected. Those who are involved in the market (activities beyond.
• I increased Employee Opinion Surveys (EOS) scores by 10% within the most favorable core questions.

Phoenix, Arizona

• In this capacity, I managed Title & Settlement third-party relationships with the objective of meeting the needs of LOB partners. I ensured that needed products and services were delivered according to contractual.
• I created scorecards and SLAs based on the statement of work. Coached the title companies to those standards. Facilitated discussions with operations teams and title companies for process improvement. Served as a.
• I brought 80 vendors (including attorney firms) in between these two functions, taught them the Chase culture and expectations, and managed their performance which minimized the reputational risk to Chase.

Tempe, Arizona

Tempe, Arizona

El Paso, Texas

Tempe, Arizona

Tempe, Arizona