• Subject matter expertise acquired through progressive roles, delivering results/solutions in root cause investigation and troubleshooting relative to technical queries and targeted support agendas. • Team leader & individual contributor skilled in analysis projects, reporting, corrective and preventative measures, service monitoring, customer support, cross-functional collaboration with various teams (operations, product development, engineering, etc.) and utilization of resources. • Strength with creation of troubleshooting and service information documentation; proactive service monitoring, and housekeeping of messaging services within Operations organization.• Delivery of proven results and general operations expertise specific to situational assessment, research, program design, communication and plan implementation when leveraging the following inherent skills: Core Competencies:Technical/Applications Support - Research/Investigation/Analysis - Project ManagementStrategic Relationship Building - Timeline/Cost Management - Process ImprovementVerbal/Written Communication - Mentoring/Training - Quality Assurance TestingProblem Resolution - Solutions Design/Delivery - Change ManagementVendor/Resource Utilization - Product Implementations - Team Leadership Areas of Achievement:Optimized Communication (amidst change implementation)Program Contribution, Execution and GuidanceEfficiency & Training DeliveryProcess ImprovementDesigned/Captured Service Utilization Guidelines Technical/Software:Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) - Unix - Red Hat LinuxAIX - Interactive Unix - X.400 SMTP - Type X - Type B - MQ - CA Service Desk ManagerPassword Manager Pro - Microsoft Visio - Oracle 9i - Softswitch, Mailfax, and EMX (Electronic Mail Exchange) - HACMP SteelEye Lifekeeper - FTP - VNC - Putty - Skype System Administrator BMC Remedy - - WinSCP - TCP/IP - SSH - POP3 - SNMP - IMAPITIL Certification
Rkw Techincal Solutions/Consulting
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Technical Professional, Senior Messaging, Applications And Technical Operations AnalystRkw Techincal Solutions/ConsultingMarietta, Ga, Us
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Technical Professional, Senior Messaging, Applications & Technical Operations AnalystRkw Techincal Solutions/Consulting Jan 2019 - PresentGreater Atlanta AreaLeveraging extensive experience and “professional maturity” developed across various business areas within an enterprise in order to target new opportunities:• Deliver results/solutions in root cause investigation and troubleshooting relative to technical queries• Conduct investigatory queries and troubleshooting analysis for various messaging platforms, applications and technologies. • Ensure process improvement, change management and integrity through testing and the delivery of comprehensive training and knowledge-based content / resources.• Technical Support, Technical Support Analyst, Technical Support Engineer, Support Engineer
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Engineering Operations - Messaging Analyst At S.I.T.ASita Jan 2014 - Dec 2018• Supported messaging open systems services by assisting operations Level 1 and 2 teams with knowledge and guidance on customer issues.• Led investigations of daily queries for Inbound/Outbound fax services and messaging gateways (for Operations group and internal and external customers), communicating timely responses.• Collaborated with vendor helpdesks and technical support teams to investigate and rectify problems that adversely affected Messaging Services customers.• Generated content for operators and helpdesk staff to answer customer queries, verify the services “health” and become part of the Knowledge Base (39 troubleshooting & 11 support documents). • Contributed department in weekly Messaging Change Management Review Board meetings.• Verified that service advisories were sent to customers and required engineering staff were present prior and during scheduled changes.• Produced monthly trouble ticket and service availability reports for immediate Messaging management that were included in their monthly reports for upper management.• Implementation of messaging services and resource conversions (service restoration). -
Senior Application Support Analyst (Messaging Operations Group)Sita 2005 - 2014Greater Atlanta Area• Transferred to Operations (from Engineering) to lead investigations on messaging services, align with customers, operations, helpdesk and engineering staff regarding service issues and program updates. • Delivered training to operators (individual/group) on service components, knowledge enhancement, message flow, troubleshooting and investigation steps in 10 Messaging Services.• Monitored and performed testing on Fax, SMS, Web Type B, X.400, SMTP and Type X Messaging Services, providing Operation team (OPS) with Unix and Linux support.• Converted multiple customers from end-of-life X.400 service to a newer supported service.• Configured 100+ Messaging servers in Password Management Pro application, ensuring server password changeover within a controlled, automated and secure manner.• Collaborated with Engineering staff to transition 42 customers from an EOL service to a new enhanced service in a seamless, well-designed process.• Evaluated XML tool to verify its ability to effectively troubleshoot failed XML messages.
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Offnet Support AnalystSita Jan 2000 - Jan 2005Atlanta· Supported Fax/SMS/Telex Service operations and providing in-depth analysis for customer issues.· Maintained compliance of SLA requirements by closely monitoring fax transmission rates, proactively check and make sure services meet or exceed SLA terms.· Rebuilt inoperable remote servers, in the field, and prepared arrangements to receive and deploy new remote servers internationally.· Developed tools and scripts to automate various housekeeping tasks for 7x24 staff to insure servers remain in good working status.
Kristal Wright Education Details
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Computer And Information Sciences, General -
Ulster County Community CollegeScience
Frequently Asked Questions about Kristal Wright
What company does Kristal Wright work for?
Kristal Wright works for Rkw Techincal Solutions/consulting
What is Kristal Wright's role at the current company?
Kristal Wright's current role is Technical Professional, Senior Messaging, Applications and Technical Operations Analyst.
What schools did Kristal Wright attend?
Kristal Wright attended Temple University, Ulster County Community College.
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5pacificunionfinancial.com, loanpacific.com, gmail.com, comcast.net, pltnm.com -
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Kristal Wright
Student At Richard A. Chaifetz School Of Business - Saint Louis UniversityWarsaw, In
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