North Carolina’s Mountains to Coast Cycling Event - Support and Rider Services Team Member, on-site daily set up and breakdown, site logistics, and rider guest services. A BLAST! 🎉

Grateful for the opportunity and time to adjust and reset after relocating to beautiful Western North Carolina for my husband’s job.

* Built and developed a team of 24 fulfillment and warehouse team members to keep pace with average 2x+ YOY distribution volume growth * Worked with key distribution customers: -Amazon – Both FBM & FBA fulfillment via 3rd party partnerships, 100% growth -Costco – Key buyer and retail partner for distribution -National wholesale partners including UNFi, KeHe, Kroger, Hyvee, HEB + other -B2B and online DTC. Retail, 250% growth * Managed vendor relationships of key distribution partners: FedEx Small Parcel and Freight, Echo Global Logistics, USPS, UPS, Arc Best, other local partners for both dry van and reefer * Coordinated with Operations and Production managers to accommodate product supply and availability with demand and shipping schedules * Communicated with Sales and Marketing managers on key customer expectations, fulfillment outcomes and trends* Tracked and reported on vendor performance, budget variances and KPI’s * Developed fulfillment and distribution guidelines for internal and external partners* Built and developed an internal system for tracking and processing large and wholesale orders, order activity and metrics in place of external TMS * Provided key fulfillment inputs and lead operations through complete warehouse transition move with only 1 day down time* Lead fulfillment department through CPG Picky Bar acquisition including new product lines and 20+ SKU offerings* Developed continuous improvement initiatives including standardized SOP’s, optimized volume shipping, streamlined warehouse and fulfillment flow* Utilized NetSuite ERP, RF Smart WMS, ShipStation, G-Suite, ADP* Embodied positive team dynamics and wellness initiatives including individual leadership development, daily team updates and inputs, walking 1:1’s, flexible work life balance options, regular team meal gatherings and celebrations, collaborative goal setting and problem solving, empowerment via accountability

• Processed all incoming orders using Microsoft Dynamics ERP, coordinated with Production and Operations Managers and 3rd Party Logistics Warehouse in Fresno, on inventory levels, production lead time and shipping schedules• Tracked order shipments, troubleshoot logistics issues and follow up with customers, shipping partners and Sales Managers * Developed and managed the process for tracking seasonal returned field inventory • Built SOPs for Customer Service related operations, including customer communication, excess channel inventory returns, process coordination, order accuracy and throughputs

Coordinated recruiting, hiring and billing activities with human resource and finance teams - across all departments and management levels in Chico, California, Mills River, North Carolina and a National Sales Team; Professionally and positively represented SNBC to the public and future employees* Worked within Taleo ATS to review, edit, post and track positions posted to the SNBC website* Coordinated recruiting, interviewing, hiring and onboarding activities with hiring managers and human resource team for onsite and remote sales team* Pre-screened applications and phone screened candidates* Scheduled and attended interviews* Prepared interview questions and paperwork* Made offers and negotiated counter requests* Followed candidates through background check process* Facilitated Orientations and assisted with hiring paperwork* Answered phone calls and emails regarding general application inquiries* Wrote, edited and verified job descriptions to ensure compliance with hiring regulations

* Worked within Great Plains, Savant and Doc-Link (ERP software) to process warehouse paperwork and customer orders to create beer, POS and International invoices for distributors* Audited and finalized data for international orders in compliance with international shipping laws* Resolved invoice discrepancies and credits with sales representatives and distributors* Worked with a National Sales team of 150 and over 200 distributors

Directly managed and coordinated field staff, peer level managers and numerous subcontractor schedules and vendor contracts, orders and relationships to produce high end commercial landscaping and snow removal; Fostered quality results and excellent client relationships by providing outstanding communication and promoting teamwork and positivity* Portfolio value: $4 million/Snow Removal & $500k/Landscape Maintenance * Client Relationships: 50-75; included: CBRE, Duke, Marriott, Hilton, Cushman Wakefield, NAI Hiffman* Direct reports: 15-50 (seasonal fluctuation) * Subcontractors managed: 5-10 * Interviewed, hired and facilitated orientations and training; I-9 verifications and Union paperwork* Worked with Regional HR Managers to implement and organize a quarterly idea-sharing and training forum for all Senior Operations Mangers in the Chicagoland area; Regional Team of 30 peers/managers* Safety Manager - 3 years – implemented and trained safety initiatives; ran Safety Meetings and Tailgate Talks; ordered PPE; reduced OSHA ratings and recordable incidents YOY* Analyzed and tracked timesheets - including payroll audits, process reports, and budget numbers and adjusted production levels and equipment purchasing and usage accordingly* Recorded and tracked payroll, assisted with billing and EOM accruals and reconciliation * Conducted weekly meetings with management team and crews, focused on quality assurance, safety, hours and inventory control, equipment sharing and client satisfaction* Managed all landscape and snow removal inventory & equipment* Developed client landscape budgets, wrote and negotiated contracts* Wrote, designed, presented, sold and executed production of property enhancement proposals; up to $250k each * Assured client satisfaction through field reporting and site walks with clients and supervisors* Provided instruction, training and general conversation in Spanish when necessary

* Coordinated weekly scheduling, daily shift assignments and duties for approx. 25-30 associates * Oversaw new associate interviewing, hiring and training; maintained lowest associate turnover percentage in the franchise (10 cafes), 3 years in a row* Ensured cost balancing through inventory and labor hour control * Assisted in designing and implementing the franchise orientation program for a 27 store market* Facilitated the orientation program for the SW Missouri market on a weekly basis