Krista Richards Email & Phone Number

Aurora, Ontario, Canada

Position is responsible for the leadership, supervision, resource management andmonitoring of quality outcomes and assurance measures to provide efficient and effectiveprovision of supports and services for persons diagnosed with Autism Spectrum Disorder (ASD)and their families. Responsible for developing strategies to mitigate risk as per QualityAssurance Measures (QAM) and demonstrating strong commitment to continuously improvingthe quality of life of persons with ASD… Show more Position is responsible for the leadership, supervision, resource management andmonitoring of quality outcomes and assurance measures to provide efficient and effectiveprovision of supports and services for persons diagnosed with Autism Spectrum Disorder (ASD)and their families. Responsible for developing strategies to mitigate risk as per QualityAssurance Measures (QAM) and demonstrating strong commitment to continuously improvingthe quality of life of persons with ASD. Developing and implementing best practice policies andpractices across clinical programs to achieve desired positive outcomes and a person-centredapproach to care. Responsible for overseeing and leading the organization to a successful firstAccreditation status in February 2022. Directly reporting to Vice President of Clinical Supportsand Services. Show less

Position was accountable for the day to day management of clinical operations of Outpatient Services, with 65 direct reports (Physicians, Physiotherapy, Occupational Therapy, Registered Nurses, Social Work, Psychology, Patient Service Assistants, and Administration). Patient access, clinical care, and quality a key deliverable of department success with a combined stream of ambulatory care and third-party patient streams. Responsible for a $6.5 million dollar operating budget, prioritization… Show more Position was accountable for the day to day management of clinical operations of Outpatient Services, with 65 direct reports (Physicians, Physiotherapy, Occupational Therapy, Registered Nurses, Social Work, Psychology, Patient Service Assistants, and Administration). Patient access, clinical care, and quality a key deliverable of department success with a combined stream of ambulatory care and third-party patient streams. Responsible for a $6.5 million dollar operating budget, prioritization of operating/capital resources across the programs, and development of fiscal budgets. Accountable for revenue generated services with an annual revenue target of $2.3 million, development of new business opportunities and collaborative provincial partnerships. Administer and seek opportunities for successful community partnerships, including Local Health Integration Network (LHIN), senior homes and community centres. In addition, the position manages the project management office for the St. John’s Rehab program. Responsible for oversight and presentation of strategic project initiatives related to the St. John’s Rehab program portfolio to senior leadership. Directly reporting to Director of St. John’s Rehab program. Show less

Toronto, Canada Area

Position was accountable for the progress and management of all aspects related to operational components of the $35 million 49,000-square foot capital project building of the new John C. and Sally Horsfall Eaton Wing for Ambulatory Care. Managed the St. John’s Rehab project team and was the central liaison lead for the Capital Project Construction team. Ensured safety precautions and departmental code testing and installation successfully achieved. Monitored compliance, inventory and… Show more Position was accountable for the progress and management of all aspects related to operational components of the $35 million 49,000-square foot capital project building of the new John C. and Sally Horsfall Eaton Wing for Ambulatory Care. Managed the St. John’s Rehab project team and was the central liaison lead for the Capital Project Construction team. Ensured safety precautions and departmental code testing and installation successfully achieved. Monitored compliance, inventory and contractual agreements with major building and therapy pool deficiencies. Design and implementation of new Single Point Entry model for outpatient personnel, service delivery and gym allocation. Monitored, reviewed and managed equipment and furniture RFP documents. Facilitated design of specialized clinical equipment, furniture, and installation. Implemented work plan for physical move and staff orientation to new building ensuring safety protocols adhered to and no disruption in service delivery to patients or operational overhead. Directly reported to the VP of Corporate Services and CFO. Show less

Toronto, Canada Area

The position was responsible for the day to day operations of the central admission department. Planned and provided direction for the delivery of central booking services to all inpatient units consistent with the hospital’s strategic directions and defined community needs. Responsible for oversight and continuous improvement of Preferred Accommodation process for revenue collection. Monitored and improved customer services functions with acute care referrals and patient flow across the… Show more The position was responsible for the day to day operations of the central admission department. Planned and provided direction for the delivery of central booking services to all inpatient units consistent with the hospital’s strategic directions and defined community needs. Responsible for oversight and continuous improvement of Preferred Accommodation process for revenue collection. Monitored and improved customer services functions with acute care referrals and patient flow across the continuum. Utilized and implemented process efficiencies to create and obtain occupancy standards.Increased and sustained occupancy from 83% to over 97% on a consistent basis. Performance management and audit of internal and external efficiencies. Streamlined the central admission process to reflect insurance billing and room allocation based on medical and insurance standards as well as utilizing revenue potential from appropriate referrals to outpatient services. Directly reported to the Vice-President of Patient Programs and CNO. Show less

Toronto, Canada Area

The position was responsible for the management of projects and special initiatives related to the Patient Programs portfolio and in keeping with the hospital’s strategic direction. Responsible for facilitating, streamlining and coordinating assigned projects as well as providing analysis and reports to meet timelines for project completion. Accountable for operational budget analysis and forecasting. Initiated strategic focus and delivery of revenue generation within inpatient and outpatient… Show more The position was responsible for the management of projects and special initiatives related to the Patient Programs portfolio and in keeping with the hospital’s strategic direction. Responsible for facilitating, streamlining and coordinating assigned projects as well as providing analysis and reports to meet timelines for project completion. Accountable for operational budget analysis and forecasting. Initiated strategic focus and delivery of revenue generation within inpatient and outpatient programs. Evaluated and assessed key strategic directives in relation to Patient Programs. Led interdisciplinary project teams. Conducted Inpatient and Outpatient program evaluation. Directly reported to the Vice-President of Patient Programs and CNO. Show less

Toronto, Canada Area

Maintained office and clinic efficiencies and supplies. Organization of office facilities, patient and case conference scheduling.Target volumes increased and sustained for clinic attendances.Medical legal organization and coordinating.

Masters Of Leadership, Department Of Management And Economics

Rotman Executive Leadership Development Program, Rotman School Of Business

Human Resources Management Certificate, Human Resources Management And Services

Bachelor’S Degree, Bachelors Of Sociology (Honours), Department Of Social And Applied Human Sciences