Establish & lead collaborative relationships between customers and within the organization via conference calls, written electronic correspondence, and face-to-face meetings.Educate customers on implementing our products and servicesAnalyze, anticipate, and identify customer needs and recommend innovative solutionsComplete system change requestsResearch and resolve any system issues reported by customersLeverage extensive in-house training programs for industry knowledge and product expertiseMentor & lead less experienced associatesEstablish work priorities, plan projects, and ensure timelines are metPrepare status reports for customersCoordinate face-to-face meetings with customers onsite and at their locationEnsure contractual obligations are achievedAssist with budgeting, billing, and contract administrationAssist in onboarding new customers as they transition to industry-leading solutions

• Responds to inbound phone calls from account holders, brokers/agents, employer groups, and providers, processes customer inquiries/requests into the appropriate system or database, and assists callers in resolving claims-related issues and questions while following established policies, procedures and contractual obligations. • Performs routine tasks including resetting passwords and logons; assisting account holders with the creation of claims online, assisting new account holders in completing the online enrollment process, and verifying/correcting information necessary for accounts to pass Patriot Act requirements.• Provides facilities, doctors, and members with routine health care information on effective dates of coverage, claims history, deductible and coinsurance amounts, and medical benefits.

• Conduct Quality monitoring to assess contact center representative's customer service communications.• Collaborate with trainers, supervisors and managers to provide continuous development of improvement plans.• Prepare and deliver presentations to Advisors.

• Answer and resolve customer calls regarding technical-support and/or billing questions. • Ensure call resolution in a timely manner and processed refunds while maintaining the highest standards of quality. • Ensure customer satisfaction with every interaction helping to create brand promoters.

• Answer and resolve customer calls regarding technical-support questions.• Ensure call resolution in a timely manner, while maintaining the highest standards of quality.• Ensure customer satisfaction with every interaction helping to create brand promoters.

• Keeps management informed by reviewing and analyzing special reports and identifying trends.• Organize and schedule meetings and appointments.• Organize office operations and procedures; create and approve supply requisitions; assign and monitor clerical functions.• Responsible for preparing payroll, schedule and assigning employees to different task.• Maintains office staff by recruiting, selecting and orienting employees.• Manage relationships with vendors, and service providers ensuring that all services are invoiced and paid on time. • Research and ensure that the company follows rules and guidelines of state governments.

• Ensure safety and quality in patient services while updating and maintaining confidentiality of patient medical charts.• Responsible for correctly coding, reading, interpreting and generating medical charts.• Displays strong clinical skills in assessing vital signs, performing glucose checks, and providing pre- and post-operative care.• Assist with personal cleanliness, oral hygiene, making beds and straightening rooms.• Monitor patient’s intake/output, physical and/or behavioral changes and report any unusual situations.

• Managed approximately 600 active Jefferson County Food Stamp cases.• Interviewed clients to determine eligibility for food assistance. 
• Processed change reports and six month reports within 10 business days. 
• Maintained client records by filing according to terminal digits. 
• Answered any questions pertaining to food assistance eligibility. 
• Corresponded daily with clients and employers via telephone and fax machine.

• Hosted radio show via studio webcam for University of Alabama at Birmingham students.• Solicited request for Hip-Hop and R&B music showcase.• Provided live on air information for UAB student activities, announcements of UAB sports events and UAB campusinformation.• Participated in soliciting new music from patrons to be played live on air.

• Assisted with various responsibilities in production roles at 98.7 KISS fm and 95.7 JAMZ fm.• Produced the Tom Joyner Morning Show.• Edited advertisements and organized promotions from companies and small businesses.• Assisted with planning, managing and developing a strategic marketing plan that lined both short term and long term goals ofCox Media Group.• Member of the Cox Media Group promotion team for company discussion and planning regarding strategic issues and eventplanning.• Verified program logs for company advertisements and music play.• Provided the Cox Media Group listening area with continuous music play.Best Buy - Operating Representative I; • Responsibly operated cash registers in accordance with policies and procedures.• Provided exceptional customer service while offering extended service plans and other promotions.• Solicited new and current customers for the sale of Best Buy Credit Card and Best Buy products.