Krista Olson Email & Phone Number

Develop business and marketing plans to enhance the mortgage programSolicit 1st mortgage products to potential membersMarket mortgage services to professional realtors and escrow companies Conduct interviews with members to determine their needsDevelop relationships with all departments within the credit union to help grow the branch’s mortgage businessMaintain excellent relationships with credit union staff by cross selling additional Credit Union services that benefit the branch as a wholeCreate a referral program from satisfied clients to increase business

Perform full life-cycle recruiting for technical and non-technical positions using the internet, numerous job boards, internal database, cold-calling, employee referrals, references, etc. Qualify candidates through telephone and in-person interviews, checking professional references and arranging technical screenings Negotiate salaries and bonuses with consultants, evaluating local market rate trends and accounting for client-specific advantages and limitations Work with Account Managers to identify top accounts, target skill sets, and to assess clients staffing needsUtilize Taleo and Adapt software applications as candidate, client and requirement tracking databasesMaintain business relationship with 3rd party staffing agencies/sub contractorsEstablish and build ongoing relationships with consultants to ensure job satisfaction and successful contract completion

Developed business and marketing plans to jump start the mortgage programSolicited 1st mortgage products to potential membersMarketed mortgage services to professional realtors and escrow companies Conducted interviews with members to determine their needsDeveloped relationships with all departments within the credit union to help grow the branch’s mortgage businessMaintained excellent relationships with credit union staff by cross selling additional Credit Union services that benefited the branch as a wholeCreated a referral program from satisfied clients to increase businessHelped train incoming loan officers to ensure their successAchievements:Number 1 branch loan officer for 2006Maintained above average client satisfaction ratingWon several monthly sales competitionsCreated business opportunities by soliciting business from 2 other credit unions in the area

Hired and trained all staff for 2 branch locationsPerformed all HR functions since there was no designated HR departmentWorked with CEO, CFO and Senior staff on creating and implementing a teller training programOversaw sales goals and operational efficiency at branch locationsConducted information seminars for customers and potential customersDeveloped branch marketing strategies using target markets at each locationUpheld superior customer service levels to ensure customer satisfactionDeveloped and implemented customer referral programsDeveloped service level agreements between branches and departments for the organizationCreated and conducted classes at Lynnwood High School to teach Senior students how to be responsible with credit once leaving schoolCreated and adhered to the annual branch budgetOversaw monthly audits to ensure branch complianceAttended hiring, supervising and all other HR/Training seminars

Employed and maintained client base of 150+ employeesDeveloped partnerships with surrounding companies to fulfill their staffing needsUpdated and audited employee and client filesInterviewed clients and found the right position for themPerformed all HR functions prior to the client starting their new positionMaintained relationships with employed clients to earn referral business