Erisa Premium Services Specialist
Current- Analyzed workflows within the COBRA administration and implemented several “cost savers” to reduce overall operation costs
- Developed the workflows and processes for a new company product (ERISA)
- Managed the ERISA product by maintaining federal documentation requirements and monitoring timelines for over 150 customers
- Created internal template documents and standardized forms to streamline the ERISA administration process
- Developed and presented training sessions to internal end users on correct organizational procedures
- Designed detailed training guides to educate new employees on processes