Krista Staples Email & Phone Number

United States

Norwalk, Connecticut

Norwalk, Connecticut

On a daily basis, I handle multiple customer interactions, giving detailed, personalized, friendly, professional service ensuring customer retention. The Support Team logs and tracks calls using CRM's ZenDesk and TalkDesk.I am the principal author of our client-facing support knowledge base suite documentation libraries, tutorials and client-facing.

Pittsford, NY

During my time at ML, I was a Lead Implementation Support Trainer for new customers using the ML Schedules Facility Use Software product. Within this role, I successfully guided over 50 customers/districts through the ML Schedules software On Boarding Training process while consistently maintaining a 98%+ positive CSAT and Post On Boarding Customer Survey.

United States

• PowerSchool Group LLC acquired my former company, SunGard Public Sector in February 2017. I was with the company as a whole for over 6 years.During my time with PowerSchool, I provided support to our customers in.
• Extensive remote/work from home experience.

Bethlehem, PA

While I worked with SunGard Public Sector, I provided stellar support to our clients on multiple platforms. I was often praised for outstanding customer service by my management team and received three Leadership Excellence Awards for extraordinary service and professional effort. I also have two letters of recommendation on file from leadership. Please.

Allentown, Pennsylvania Area

Call center and telephone customer service experience in a fast-paced working environment taking 100+ provider calls a day. Medical Provider Claims knowledge and processing.Knowledge of multiple medical benefits packages.

Bachelor Of Arts (Ba), Communication

Activities and Societies: Lambda Phi Eta- The National Communication Association Honor Society, National Communication Association.

Associate Of Arts (Aa), Education