Krista Vitale Email & Phone Number

Cheshire, Ct

Wallingford, Connecticut

Focus is to take calls from current and perspective customers. • Assess accounts and answer questions regarding billing and calling plans• Completed basic trouble shooting• Go to person for supervior assistance• Assist with execution events company events.

Wallingford, Ct

Verizon Wireless, Acting Executive Assistant to DirectorWallingford, CT July 2014 - PresentFocus on the organization and scheduling for the call center Director as well as the Associate Directors• Continued with all duties performed as Assistant to Associate Directors• Responsible for scheduling all meetings for director ensuring smooth transition through the day with no conflicts.• Set up conference calls and assisted in running web meetings• Ensured all technology was operating effectively for monthly Leadership meetingsVerizon Wireless, Administrative Assistant to Associate Directors Wallingford, CT October 2006 – July 2014Focus on the organization and scheduling for six Associate Directors not limited to but including; meetings, travel, trainings, functions and answering phones.• Monthly scheduling of Skip Levels, One on One Meetings• Monthly reconciliation of purchasing cards• Filed all Travel expense reports, as well as arranged and booked travel• Daily calendar updates and scheduling for meetings and all on demand items• All CSR requests for ADs and Sups for specific system access• Assisted Assistant to Director whenever needed on special projects or work overflow• Acted as 4th member of Special Events teams for center events like Kick Off, CSAW, Employee Appreciation Day and other large events, assisting in planning and execution of events• Maintained the management concession line account, upgrading and replacing devices when needed• Maintained the organization and orders of office supplies including pads, pens, dry erase supplies and name tags while keeping company best cost in mind• Prepared and assembled the content for the center bulletin boards that focused on employee engagement• Supported the supervisor teams with all business related needs, i.e.: supplies, scheduling rooms etc.

Wallingford, Ct

Focus is to handle calls from current customers and help resolve any technical or functional issues with their device. • Troubleshoot and resolve general equipment issues and voice calling issues• Worked advanced issues, questions and problems with text and picture messaging, push to talk, Get It Now, Mobile Web, VCast and VCast Music, data cards, PDAs, Blackberry and wireless sync• Reached goal of keeping a high standard of quality while achieving first call resolution• Chosen to work directly with Executive Relations to resolve escalated issues• Appointed team POC for Best Cost and spoke at all team meetings• Utilized for my artistic skills and creativity for department functions and power point presentations• Utilized for Walk a Days and Side by Side Training

Wallingford, Ct

Focus is to take calls from current and perspective customers. • Assess accounts and answer questions regarding billing and calling plans• Completed basic trouble shooting• Placed on Escalation Queue, 3 months out of transition• Utilized as the go to person for perspective employees when listing to calls during interview process• Acted as a Training Assistant in Transition• Facilitated classes on LNP

Meriden, Ct

Focus was to reach new customers within 30 days of activation of services to ensure they understood their plan and first bill. • Ensured customer satisfaction on all outbound contacts• Chosen to serve on special project for Verizon Wireless during the launch of Local Number Portability, where we helped the main office out of Tennessee to successfully bring in new customers to our company

Cheshire, Ct

Duties entailed company sales and customer service via phone, internet sales and through a retail environment. I worked with customers on placing orders, troubleshooting problems and handling escalated issues. Also worked with filing and organization for the main office.