Krista Vitale Email & Phone Number

Cheshire, CT

Wallingford, Connecticut

• Focus is to take calls from current and perspective customers.
• Assess accounts and answer questions regarding billing and calling plans
• Completed basic trouble shooting
• Go to person for supervior assistance
• Assist with execution events company events.

Wallingford, CT

• Verizon Wireless, Acting Executive Assistant to DirectorWallingford, CT July 2014 - PresentFocus on the organization and scheduling for the call center Director as well as the Associate Directors
• Continued with all duties performed as Assistant to Associate Directors
• Responsible for scheduling all meetings for director ensuring smooth transition through the day with no conflicts.
• Set up conference calls and assisted in running web meetings
• Ensured all technology was operating effectively for monthly Leadership meetingsVerizon Wireless, Administrative Assistant to Associate Directors Wallingford, CT October 2006 – July 2014Focus on the organization and.
• Monthly scheduling of Skip Levels, One on One Meetings

Wallingford, CT

• Focus is to handle calls from current customers and help resolve any technical or functional issues with their device.
• Troubleshoot and resolve general equipment issues and voice calling issues
• Worked advanced issues, questions and problems with text and picture messaging, push to talk, Get It Now, Mobile Web, VCast and VCast Music, data cards, PDAs, Blackberry and wireless sync
• Reached goal of keeping a high standard of quality while achieving first call resolution
• Chosen to work directly with Executive Relations to resolve escalated issues
• Appointed team POC for Best Cost and spoke at all team meetings

Wallingford, CT

• Focus is to take calls from current and perspective customers.
• Assess accounts and answer questions regarding billing and calling plans
• Completed basic trouble shooting
• Placed on Escalation Queue, 3 months out of transition
• Utilized as the go to person for perspective employees when listing to calls during interview process
• Acted as a Training Assistant in Transition

Meriden, CT

• Focus was to reach new customers within 30 days of activation of services to ensure they understood their plan and first bill.
• Ensured customer satisfaction on all outbound contacts
• Chosen to serve on special project for Verizon Wireless during the launch of Local Number Portability, where we helped the main office out of Tennessee to successfully bring in new customers to our company

Cheshire, CT

Duties entailed company sales and customer service via phone, internet sales and through a retail environment. I worked with customers on placing orders, troubleshooting problems and handling escalated issues. Also worked with filing and organization for the main office.