· Facilitate content design meetings with subject matter experts, including job task analysis sessions and item writing sessions· Review IT certification exam items for adherence to sponsor's standards and exam development best practices· Prepare exam items for final handoff to sponsor· Perform content development review for practice tests that map to IT certification exams· Train and manage subject matter experts· Develop and document content development processes and best practices

· Created indexes for Microsoft technical books by using Adobe InDesign, working through Online Training Services Incorporated· Trained other indexers, developed processes, and wrote documentation

· Drove product definition, messaging, launch, and support of specific Microsoft developer certifications · Evolved certification products to meet changing market needs· Facilitated definition of requirements for achieving specific certifications· Interfaced directly with customers to gather feedback· Presented at conferences and other events on certification topics

· Managed development of Microsoft Certified Professional (MCP) exams· Managed development of exam content, as well as participating in development of new certification products, new exam delivery platforms, and new question formats· Developed and piloted a program for matching Microsoft Certified Professionals with individuals who are new to certification and pursuing their first credential· Improved customer experience and connected with customers through blogging and other public speaking engagements

· Ramped up content and users during the beta phase of Windows Live QnA, an online question-and-answer service that enabled you to ask questions of and answer questions from the community· Managed the community of QnA users, including the Help, FAQ, and feedback systems· Designed and managed reporting systems and data analysis for the live site· Managed policy, privacy, and legal review requirements

· Managed team that provided editorial, indexing, desktop publishing, and file conversion services in support of delivering more than 100 high-quality learning products annually· Received exceptionally high manager feedback scores from my team· Implemented vendor model for desktop publishing of reference books· Evangelized new indexing process at indexing conferences and in indexing community

· Managed team that provided editing and indexing for a legal publisher· Hired and trained new editors and maintained editing manual· Participated in contract negotiations with high-profile clients

· Edited updates to more than 100 municipal codes, including San Francisco City and County Code· Created new codes from city and county ordinances· Organized and edited raw data into a systematic, accessible representation of a city’s or county’s laws· Resolved issues directly with city attorneys and city clerks