Kristefer Young Email & Phone Number

Birmingham, England, United Kingdom

Built rapport with customers through courteous and professional communications.Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.Covertly observed patrons' behaviour for signs of cheating, swiftly intervening as required.Educated players on game rules and table etiquette to avoid inappropriate behaviour.Maintained in-depth familiarity with a variety of games, keeping abreast of new misconduct and cheating… Show more Built rapport with customers through courteous and professional communications.Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.Covertly observed patrons' behaviour for signs of cheating, swiftly intervening as required.Educated players on game rules and table etiquette to avoid inappropriate behaviour.Maintained in-depth familiarity with a variety of games, keeping abreast of new misconduct and cheating strategies.Monitored gaming and betting operations to ensure house rules and regulations were adhered to and that employees provided prompt and courteous service.Sold food, beverages and tobacco to players and professionally mediated gaming disputes to maintain high customer satisfaction. Show less

Birmingham, England, United Kingdom

Filling and emptying atm cassettes of various denominations to designated areas.Filling sealed bags of various denominations.Cash handling,Accurately wrap, strap, band, pack and weigh all cash, by denomination and type.experience in using a pallet jack

Displayed proactive problem-solving and query-resolution skills to provide superior customer service.Monitored compliance with workplace policies and safety objectives.Trained staff to review and reconcile daily transactions to apply best management practices.Performed keyholding responsibilities to guarantee timely opening and closing of store.Aligned day-to-day activities with targets set by upper management.Met monthly objectives by providing personalised, friendly and… Show more Displayed proactive problem-solving and query-resolution skills to provide superior customer service.Monitored compliance with workplace policies and safety objectives.Trained staff to review and reconcile daily transactions to apply best management practices.Performed keyholding responsibilities to guarantee timely opening and closing of store.Aligned day-to-day activities with targets set by upper management.Met monthly objectives by providing personalised, friendly and knowledgeable customer assistance.Optimised workflow by updating teams with critical operational information in fast-paced environment.Trained and helped less experienced staff manage workloads and assignments, facilitating fulfilment of organisational objectives.Built rapport with customers through courteous and professional communications.Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.Covertly observed patrons' behaviour for signs of cheating, swiftly intervening as required.Educated players on game rules and table etiquette to avoid inappropriate behaviour.Maintained in-depth familiarity with a variety of games, keeping abreast of new misconduct and cheating strategies.Monitored gaming and betting operations to ensure house rules and regulations were adhered to and that employees provided prompt and courteous service.Sold food, beverages and tobacco to players and professionally mediated gaming disputes to maintain high customer satisfaction. Show less

Chinatown

Provided customers with expert gaming knowledge and service to drive engagement and increase length of stay at tablesSupervised various casino games, including roulette, blackjack and punto banco, demonstrating exceptional gaming knowledgeMonitored and observed player tendencies and behaviour as part of a commitment to protecting the interests of the casino through fraud detectionProvided outstanding customer service to patrons by explaining the rules of the game and providing… Show more Provided customers with expert gaming knowledge and service to drive engagement and increase length of stay at tablesSupervised various casino games, including roulette, blackjack and punto banco, demonstrating exceptional gaming knowledgeMonitored and observed player tendencies and behaviour as part of a commitment to protecting the interests of the casino through fraud detectionProvided outstanding customer service to patrons by explaining the rules of the game and providing general assistanceDelivered outstanding customer service to aid with guest gaming, ensured pleasurable gaming experiences and encouraged feedback on areas of improvement.Clearly explained rules and conduct of casino games, ensuring customers were educated and informed ahead of placing bets.Delivered exemplary customer care to high-value members, maintaining loyalty and heightening spending potential.Maintained game efficiency and integrity to consistently meet positive casino service expectations.Collaborated effectively with casino floor teams, enabling smooth, professional gaming management.Utilised keen, quick-thinking mental arithmetic abilities to calculate accurate customer bets and payouts.Kept gaming areas immaculately clean to maintain positive, professional environments in line with casino brand standards.Demonstrated exceptional dexterity, dealing cards with meticulous precision and efficiency.Maintained thorough working knowledge of all gaming regulations to sustain casino compliance Show less

Birmingham, United Kingdom

Provided customers with expert gaming knowledge and service to drive engagement and increase length of stay at tablesSupervised various casino games, including roulette, blackjack and punto banco, demonstrating exceptional gaming knowledgeMonitored and observed player tendencies and behaviour as part of a commitment to protecting the interests of the casino through fraud detectionProvided outstanding customer service to patrons by explaining the rules of the game and providing… Show more Provided customers with expert gaming knowledge and service to drive engagement and increase length of stay at tablesSupervised various casino games, including roulette, blackjack and punto banco, demonstrating exceptional gaming knowledgeMonitored and observed player tendencies and behaviour as part of a commitment to protecting the interests of the casino through fraud detectionProvided outstanding customer service to patrons by explaining the rules of the game and providing general assistanceDelivered outstanding customer service to aid with guest gaming, ensured pleasurable gaming experiences and encouraged feedback on areas of improvement.Clearly explained rules and conduct of casino games, ensuring customers were educated and informed ahead of placing bets.Delivered exemplary customer care to high-value members, maintaining loyalty and heightening spending potential.Maintained game efficiency and integrity to consistently meet positive casino service expectations.Collaborated effectively with casino floor teams, enabling smooth, professional gaming management.Utilised keen, quick-thinking mental arithmetic abilities to calculate accurate customer bets and payouts.Kept gaming areas immaculately clean to maintain positive, professional environments in line with casino brand standards.Demonstrated exceptional dexterity, dealing cards with meticulous precision and efficiency.Maintained thorough working knowledge of all gaming regulations to sustain casino compliance Show less

Birmingham, United Kingdom

Maintained thorough and accurate customer service records to promote efficiency throughout the team and for other database usersCommunicated effectively with customers about orders to appropriately manage expectationsWelcomed customers into store and answered questions regarding products and services, enhancing customer experienceWorkload managementInventory flowHandled complaints calmly and professionally, seeking positive resolutions for optimal customer… Show more Maintained thorough and accurate customer service records to promote efficiency throughout the team and for other database usersCommunicated effectively with customers about orders to appropriately manage expectationsWelcomed customers into store and answered questions regarding products and services, enhancing customer experienceWorkload managementInventory flowHandled complaints calmly and professionally, seeking positive resolutions for optimal customer satisfaction.Addressed and resolved complex customer complaints in calm, efficient and friendly manner.Greeted customers warmly, advising on current promotions and providing guidance with product selections.Cashed up till systems accurately, escalating discrepancies to management.Maintained, clean, presentable and stunning product displays by conducting routine visual merchandising tasks and deep cleans.Promoted sales and special offers to deliver competitive pricing and encourage patron brand loyalty Show less

Diploma Of Higher Education Open, Various

Level 3 Btec National Award In Business, Business

Education record

Level 2 Nvq Diploma In Gambling Operations, The National Gaming Academy Casino Croupier Course