Provided strategic human resources leadership and directed the company’s people initiatives and programs, aligning functions with the overall business strategy. Played a critical role as a human resource advisor to leadership and was a member of the senior leadership team. • Directed all human resources functional areas including talent acquisition, retention, compensation, benefits, performance management, compliance, training and development, and organizational strategies including DEI and engaging hybrid work environments. • Modernized people operations to gain efficiencies and improve impact in recruiting and retaining talent for scaling workforce growth.• Increased our internal ethnic diversity from 15% to 30%.• Developed legally compliant policies, procedures, and best practices that supported the organization’s employee demographic growth from being in 2 states to 12 states.• Supported and facilitated leadership development to ensure high employee engagement and retention, team effectiveness, and cultural health.• Supported the Board of Directors and was a member of the Governance Committee.

Managed Human Resource operations and initiatives while driving for performance and employee satisfaction. Provided guidance and counsel to executive leadership and management team on human resource programs, processes, and policies. • Ensured legal compliance and practices were followed. • Managed all recruiting and onboarding efforts for the organization. • Created and trained management on effective talent development, succession planning and retention programs.• Identified and met human resource metrics/scorecard for the organization including employee satisfaction and engagement.• Lead organizational development and change management processes including 2 CEO transitions and 3 organization wide restructures. • Oversaw performance management and conducted compensation reviews.• Maintained the human resource scorecard.• Administered payroll, benefit programs and all maintenance of human resource systems.

Supported all human resources functions and provided customer service to internal staff.• Conducted recruiting and onboarding efforts for all levels of the organization. • Provided coaching and counseling to management, as it related to employee relations and performance management. • Administered payroll and benefit programs. • Reported and provided analysis on human resources metrics. • Lead employee engagement efforts including the Community Involvement and Wellness Committee.

Provided human resource counsel and support for multiple retail stores, distributions centers, call centers and corporate departments. Partnered with executives, management and staff on employee and labor relation issues ensuring legal compliance adherence.• Led the recruitment and selection process for multiple locations, both for exempt and non-exempt positions.• Assisted in the development and training of a new automated recruiting system. • Onboarded, trained, and developed employees through their employee lifecycle. • Reported on human resource metrics pertaining to improved employee satisfaction.• Managed FMLA, workers compensation, and unemployment programs. • Executed annual review, performance management and succession planning processes. • Was a member of the Safety Committee, Emergency Response Team, and Community Relations Committee.

Provided human resource representation for over 30,000 employees in multiple locations, responding to management and employee inquiries. • Advised and provided counsel on human resource policies and procedures for the company. • Provided coaching and counseling to managers on employees relations. • Conducted new hire orientation and annual benefit enrollment. • Administered leave of absences and disability programs. • Developed curriculum and technical training for the human resource department.

Provided human resources support to store teams and leaders as they built a sales force that was passionate about exceeding guests’ expectations and a place where teams love to work. • Managed and provided work direction to a human resource staff of 3-4 employees. • Recruited and onboarded a diverse staff of exempt and non-exempt positions for all areas of retail stores.• Successfully staffed seasonal temporary employees for 4 consecutive years.• Created and managed turnover and retention programs. • Provided counsel on performance management for all levels of the organization and advised on employee relation issues. • Implemented training and development programs. • Administered payroll, benefit, and onboarding program. • Maintained compliance in the workplace. • Executed company recognition programs. • Captained the ‘Give Back to Community’ Committee and safety programs.