Kristel Smith Email & Phone Number

South Jordan, Ut, Us

Utah, United States

Irvine, California, United States

-Led a team of 7 professionals to deliver exceptional client service, resulting in a significant increase in overall client satisfaction.-Implemented process improvements that resulted in reductions in response times, enhancing the efficiency of client-facing operations.-Collaborated with cross-functional teams to develop and implement strategic initiatives, aligning operational goals with business objectives.-Monitored and analyzed key performance indicators (KPIs), utilizing data-driven insights to make informed decisions and drive continuous improvement.-Conducted regular training sessions to enhance the skills of the client experience team, resulting in an increase in customer service effectiveness.

Irvine, California, United States

- Built a team that functioned to support our clients and assist departments across the company- Facilitate communication between law firms and subpoenaed locations- Build sustainable relationships and engage customers by going the extra mile- Demonstrate customer focus and adapt to different personality types- Prepare and execute different correspondences on behalf of our clients such as demand letters- Process correspondence between parties such as objections, rejections, and certificates of no record- Assists our clients with all parts of the subpoena process- Analyze and troubleshoot in order to resolve problems quickly and cost effectively- Communicate clearly with team members and clients- Advocate on behalf of the client and collaborate with internal teams to identify the customers experience and work to identify areas where we can improve - Maintain excellent interpersonal, verbal and written communication skills, with emphasis on phone, email, and online communications- Effectively work with a remote team across multiple departments through the use of Outlook, Teams, and Slack

Irvine

- Built, implemented, and taught a preschool program based off state standards to children ages 2-6- Monitored each child’s educational progress- Worked with the state licensing agency to meet all state and federal guidelines - maintained child files in accordance with state laws- managed employees - attended required trainings and kept required safety certifications up to date-processed and maintained financial payments/records- Cooked and prepared nutritious breakfast, lunch, and snack daily for all children- Maintained site website- Communicated with parents through enrollment, tours, and daily updates including pictures, meals eaten, nap duration, and learning activities via a classroom app- performed all clerical work - provides quality material and engaging lessons to students

Irvine, Ca

-Assisted partners with administrative tasks such as scheduling, booking travel, copying/scanning-Worked with the billing department to help distribute invoices and collect payments-Processed Accounts Payable payments -Maintained the office by ordering supplies, food, working with vendors, and building management-Organized office functions such as holiday parties, team building exercises, and monthly birthday celebrations -Consulted with and assisted HR in completing HR and office related tasks-General office tasks

Bachelors Of Science, Child And Adolescent Development

Multiple Subject Teaching Credential, Elementary Education