Development of SM portfolio with corporate customers, constantly seek expansion, retention and maintenance of them, with high focus in P&L; being responsible of creation, implementation and execution of short and mid-term strategy Design and implementation of business strategy and service model of SM segment in a lapse of 6 months, achieving a growth of 16% year over yearRevamp of SM strategy considering 3 pillars as focus areas: portfolio expansion with a result of 109%; maintenance and service and retention achieving 126% of such metric Creation of E-service segment as a way to provide service to 500 customers with a spend volume less than $200K usd, accomplishing first contact resolution of 70%, reducing resolution time frame from 48 to 2-4 hours, increasing retention in 22%

Administration, control and monitoring of referral campaign of corporate potential clients across 2 Line of Business in order to contribute to sales Promotion, implementation and control of travel premium products with direct contribution to P&LResponsible of implementation of diverse projects to process improvementSales increase in 18% and net income raising through promotion, control and training among operational and commercial areas of Premium productsLaunching and coordination of end to end referral campaign process between 2 lines of business in order to increase new corporate customers in a mutual benefit, through promotion, training, control and monitoring of potential pipeline

Development and coordination of strategic projects driven to contribution of MM segment, through providing analysis and knowledge of internal needs and of the marketProvide technical, commercial and analytical support to leaders of MM channels, in order to correct application of commercial strategiesCreation and analysis of main business metrics in order to facilitate make decisions for senior leadersResearching, analysis and creation in coordination with leadership team, a tool which consolidates spend behavior by industry of our corporate customers, being the base for the development of new products, service strategies and correct approach on priorities of commercial areas Creation of quantitative model based on qualitative variables in order to measure customers entrenchment, developing this tool as a key driver to identify action plans in order to increase customer retention and avoid losing spendGeneration and coordination together with leadership team, acquisition plan and corporate account development in order to duplicate market share during next 3 years, taking as point of departure, new segmentation as a result of new approach in potential charge volume instead of spend volume

Support strategy development process through providing customer insights, needs, behavior, expectations and competitive performance; as well as responsible for translating results of sources of Voice of the Customer, such as satisfaction surveys and complaints, into improvement initiativesParticipating as required by process owners in defining processes, documenting them and implementing improvement opportunities and establish control metrics Achieved to growth 6% customer satisfaction regarding to identify 3 main opportunity areas through correct categorize of information from customers surveys resulting in development of improvement process strategyCoordination and implementation of Reengineering project, through performing of no waiving policy, creation and control of exceptions matrix, as well as development of new charge menu, surpassing target in 8%