Kristel Joy Viernes Email & Phone Number

Abu Dhabi Emirate, United Arab Emirates

• Operations Management: Led daily processing of client applications, ensuring timely and accurate handling. Prepared user accounts for outbound calls, guided users on required documentation, and coordinated additional.
• Quality Assurance: Reviewed processed documents regularly, monitored team performance, and maintained up-to-date data and reports
• Regulatory Compliance: Ensured adherence to regulatory requirements and industry standards
• Team Leadership: Facilitated weekly meetings to gather feedback, address concerns, and implement suggestions for improvement
• Stakeholder Collaboration: Coordinated with various stakeholders to address issues and enhance operational effectiveness
• Reporting: Collaborated with compliance officer and manager on onboarding metrics and status reporting

Abu Dhabi, Abu Dhabi, United Arab Emirates

• KYC Officer & Coordinator
• Conducted comprehensive verification of customer documents to ensure compliance with KYC regulations and internal policies
• Maintained and updated customer data, enhancing data integrity and regulatory compliance
• Coordinated across departments to facilitate KYC processes and efficiently resolve issues
• Reported suspicious activities to the relevant teams, gathering evidence and implementing preventive measuresProduct Support
• Addressed customer concerns within established timelines, ensuring high levels of satisfaction

Abu Dhabi, United Arab Emirates

• Engaged with customers in a sincere and friendly manner
• Generates public interest in the brand, provide product information
• Create a positive image and lead consumers to use it
• Offering samples to customers, informational brochures and other incentives to persuade people to buy products
• Demonstrate and advise customer on the use of products
• Assist customers in finding the suitable product they are looking for

Abu Dhabi, United Arab Emirates

• Promotes brand names, products and services
• Demonstrate and explain products, methods, or services in order to persuade customers to purchase products
• Maintained good relationship with customers and provide good services with them
• Sell products being promoted, and keep records of sales
• Distribute product brochures, flyers to source new sales opportunities
• Identify interested and qualified customers in order to provide them with an additional information

Philippines

• Welcomes’ visitors by greeting them, in person or on the telephone
• Answer and direct incoming calls
• Clerical works such as maintaining a current and accurate filing system, perform data entry, update reservations, sort incoming and outgoing mail, monitor the use of supplies and equipment
• Relay messages to staff and management in other parts of the building
• Maintains the reception clean, quiet and safe by complying with procedures, rules and regulations
• Issuing employee’s and visitor badges

Philippines

• Assists Accounting Department tasks, updating and encoding accounts
• Perform basic Bookkeeping duties
• Compile Financial records
• Operate Office machines such as photocopiers and scanners, facsimile machine and personal computers
• Answer phones and greet clients warmly
• Filing/Maintaining files and records; Retrieve files for Personnel