Processes release of information requests between medical providers and patients, attorneys, government agencies and various providersMaintains a high level of confidentiality by ensuring that HIPAA requirements are met and validated on each request.Accesses EMR's to retrieve medical charts and transmits the necessary data to the requestor.Ensures accuracy by routinely completing training and certificationsWorks alongside teammates to provide the highest level of service to facilities and providers

- Resolved and responded to end-user requests via email- Provided white-glove service with a friendly, client-centric approach- Manage, monitor, and record all communications with end-users regarding their request in the ticketing platform- Effectively communicated interdepartmentally to ensure timely resolution of end-user issues- Consolidated existing client data and processes from Wireless Analytics existing Google Wiki to create a ZenDesk Help Center using Motus' guidelines and formatting- Created and published 350+ articles within Motus/Wireless Analytics ZenDesk

- Resolved and responded to end-user requests via email- Provided white-glove service with a friendly, client-centric approach- Manage, monitor, and record all communications with end-users regarding their request in the ticketing platform- Effectively communicated interdepartmentally to ensure timely resolution of end-user issues- Participated in various focus groups to improve client and employee satisfaction

- Served as a dedicated point of contact for client's to communicate with at any given time for account maintenance and updates- Proactively developed relationships with dedicated client base as a main point of contact to communicate as a liaison between the client and Wireless Analytics- Provide updates to management and internal operational teams with overall client satisfaction, contract compliance and any potential new business opportunities- Communicated with operational teams to complete quarterly business reviews with all dedicated clients to include analysis of factors such as service needs and usage trends- Identify products and pricing offerings that meet client needs and business objectives- Mitigated escalated Help Desk requests to ensure the best possible outcome for the client's need