Champion of Channel Lifecycle Services assets, insights, training, and operational deliverables. Work in collaboration with marketing to create Lifecycle Services value propositions for our Channel Partners.

Orchestrates all live and virtual Services trainings and events for my North America teams while collaborating with cross-functional leaders and teams to identify training gaps, continuing education, and upskilling needs. Organizes and plans customer and partner events and webinars in partnership with sales leadership and marketing to deliver engaging, effective, and relevant content. Drove the update and redesign of an internal webpage so content was easily accessible, navigation was simpler,… Show more Orchestrates all live and virtual Services trainings and events for my North America teams while collaborating with cross-functional leaders and teams to identify training gaps, continuing education, and upskilling needs. Organizes and plans customer and partner events and webinars in partnership with sales leadership and marketing to deliver engaging, effective, and relevant content. Drove the update and redesign of an internal webpage so content was easily accessible, navigation was simpler, and Services content was available in one location resulting in an increase in traffic. Develops incentive programs to drive adoption of critical benefit tool. Coordinates and designs Services page content to expand reach to channel partners. Show less

Consistently exceeded Services sales goals by establishing professional relationships with internal and external customers where I built trust and respect in my defined field of expertise. Identified missing revenue through coordination and execution of new process plan. Trained and educated teams including internal sales, customers and Channel partners on Configuration Services utilizing demonstration of ROI and customer benefits. Customer advocate to ensure internal focus is on service and… Show more Consistently exceeded Services sales goals by establishing professional relationships with internal and external customers where I built trust and respect in my defined field of expertise. Identified missing revenue through coordination and execution of new process plan. Trained and educated teams including internal sales, customers and Channel partners on Configuration Services utilizing demonstration of ROI and customer benefits. Customer advocate to ensure internal focus is on service and support needs. Point of contact for key stakeholders within assigned customer and channel partner accounts, builds strong client relationships by monitoring configuration service level through regular internal and external communication and collaboration. Business Development, Sales, IT, Strategic Planning, Client Relations, Account Management Show less

Developed and maintained services channel programs and led pricing strategies contributing to high impact of services order growth. Trained and educated partner employees, created monthly partner services webinars and channel update reports that resulted in Services awareness and growth. Collaborated closely with partner business managers, channel partners and cross-functional teams to develop well-defined marketing action plans. Leadership, Sales, Client Relations, Channel… Show more Developed and maintained services channel programs and led pricing strategies contributing to high impact of services order growth. Trained and educated partner employees, created monthly partner services webinars and channel update reports that resulted in Services awareness and growth. Collaborated closely with partner business managers, channel partners and cross-functional teams to develop well-defined marketing action plans. Leadership, Sales, Client Relations, Channel Management, Training, Program Improvement Show less

Successfully managed the profit and loss across multiple corporate and commercial districts. Developed and defined business sales and growth strategies for top accounts. Managed margin improvement plans in an effort to improve accounts with weak profitability. Focused on net new opportunities by working with sales and management to create the strongest business plans to quickly close and win business. Collaborated with sales and HP business units in campaign strategy including vertical… Show more Successfully managed the profit and loss across multiple corporate and commercial districts. Developed and defined business sales and growth strategies for top accounts. Managed margin improvement plans in an effort to improve accounts with weak profitability. Focused on net new opportunities by working with sales and management to create the strongest business plans to quickly close and win business. Collaborated with sales and HP business units in campaign strategy including vertical targets, content and messaging and direct email. Marketing, Business Development, Sales, Strategic Planning, Sales and Growth Show less

Established positive internal and external customer relationships as a trusted adviser due to my deep services and product knowledge, solid understanding of internal processes and excellent communication skills. Continually drove customer satisfaction which resulted in customer retention due to my solid end to end project management capabilities.

Managed, oversaw and communicated component life cycle changes, preventing supply issues. Ensured complex custom project plans were clearly defined and deliverables were implementedthrough meetings and plans, working closely with global, corporate, public sector, accounts teams and federal customers. Reviewed policies, implementing new procedures on part utilization, reducing company expenditures,