SharePoint/Office 365 Developer Lead delivering high-quality, and customer-centric solutions with SharePoint Online, O365 PowerPlatform and Project Management expertise.

SharePoint/Office 365 Solution Creator delivering high-quality, and customer-centric solutions with SharePoint Online, O365 PowerPlatform and Project Management expertise.

IT Project Manager activities in support of the contract; advisory services, service management, PMO support, monitoring and evaluation support, SLA tracking and analysis, application development, operations, budget, OMB300 and other business case development, or other services and process support solutions as part of CSI. Leads meetings, working sessions, strategy sessions, problem analysis and resolution, identify trends, SME support, project management support, and various customer issues. Provides technical analysis of submitted project work, facilitation of Service Management process. Technical IT Analysis Utilization for IV&V (SR Independent Verification and Validation).

Responsible for creation of program organizational processes for PMO Stand Up at inception of FSA TOSS Program, leveraged heavily across the company. Supported program office internally throughout IT Vendor Transition. Created an organized SharePoint site with various functional libraries and lists with a focus on organizational metadata, file naming conventions, and associated user guides, and training. Conceptualized and executed the program deliverable calendar and formalized internal QA cycle. Responsible for Deliverable management from cradle to delivery to archival. Solution innovation; creating templates and processes, continual process improvement (CSI) and managing the back office; software tracking, hardware tracking and management, user-based self-managed SharePoint workflows of technical support mechanisms, program documentation communications. Technical writing duties as assigned, refining the look and feel of high end work products, deliverable templates and proposal production. Authored as process owner the program’s SharePoint User Guide, SharePoint Governance Plan, Document Management Plan and Capacity Management SOP. Managed small projects, planned and hosted small events for company, created lessons learned, user testing and quality assurance. Served as the security officer for all TOSS hires, processing security paperwork and managing onboarding and access requests to systems. Administrator for all third party vendors for office including but not limited to ISP, VOIP, DataWatch, Konica Minolta and various software vendors.

At Susan Gage Caterers I take pride in the one-of-a-kind fare being served throughout the DC metro area, as one of a team of waiters providing exceptional service on site. Such exceptionalism requires energy, sharp eyes, and a keen attention to detail. Like any other customer service industry, success entails a proactive, animated and indefatigable demeanor through which client interests' are fulfilled.

Founder and outreach coordinator

Trained, organized and supervised the successful completion of the 2010 Census NRFU operation in a challenging (high-rate of non-response) and multicultural district, or "census tract."