Kristen Case Email & Phone Number

Communicates with and finds solutions for customers through various channels: Email, Live Chat,Phone, Text Message, FacebookProcesses returns and exchanges.

Manages all of JENNY BIRD's social channels, ensuring that content coincides with product launches, events and market initiatives. Regularly evaluates the effectiveness of brand content with a focus on follower growth, reach, engagement and experience.Creates short-form video content for TikTok and Instagram, and content for Instagram stories.Regularly engages with the JENNY BIRD community across all platforms.

Toronto, Ontario, Canada

Manages the roll out of new product launches and campaigns across all social media platforms.

Toronto, Ontario, Canada

Produced 360° public relations campaigns for clients in the fashion and design industries (Ladurée, Ahiri, The Toronto Fashion Incubator, Hania Kuzbari, Creative Matters, and OkayOk)

Produced career-focused articles about the public relations industry on a monthly basis

Toronto, Ontario, Canada

• Created and scheduled creative content and effective copy for key social media platforms• Developed social media strategies to support organic social media growth, engagement, brand positioning, and sales objectives• Research and curated the brands’ visual identity for cohesive and effective storytelling across platforms that aligns with the vision, tone, and voice• Used relevant analytical tools to build KPI reports that highlighted qualitative metrics and recommendations to optimize the brands' social presence • Assisted with studio photoshoots

Toronto, Ontario, Canada

Created, scheduled, and published content on LinkedIn to promote Her Campus TMU’s articles, increasing brand awareness and driving traffic to the publication's website.

Toronto, Ontario, Canada

Pitched and wrote style, wellness, college and career-related articles that aim to empower female college students.

Toronto, Ontario, Canada

Social Media• Created, scheduled, and published engaging content regularly for Blend PR’s social media accounts across four platforms (LinkedIn, Facebook, Twitter, and TikTok)• Also, scheduled, and published Instagram content regularly for health and wellness client, Nature's SunshineDesign• Designed aesthetically pleasing and engaging social media content using Canva• Designed and created Press Books for clients to present their media coverage to potential partners such as SephoraPR• Assisted in the planning and implementation of public relations strategies for a variety of clients in the beauty and wellness industries• Wrote creative pitches and pitched them to key journalists to gain media coverage for clients, building brand awareness and credibility• Created and maintained media, influencer, and vendor contact lists• Monitored and tracked media coverage• Tracked and reported impressions and dollar value of social media and media coverage• Suggested and implemented marketing strategies to develop brand awareness for clients, like brand partnerships, giveaways, live streams, and influencer collaborations• Assisted in the planning and execution of media and influencer events to cultivate media and influencer relationships

Toronto, Ontario, Canada

• Created, edited, and scheduled fashion-related content for the fashion blogger and designers' personal and brand TikTok accounts• Tracked trending hashtags and sounds• Analyzed performance of content, identifying opportunities for improvement • Replied to comments and engaged with followers in a timely manner to help to create a highly engaged community• Assisted in the execution of fashion events; trunk shows and private sale events• Helped customers to pick out garments at private sale events

Thornbury, Ontario, Canada

• Helped customers select and purchase merchandise• Arranged and hosted consignor appointments• Priced and authenticated merchandise• Maintained stores visual presentation• Created seasonal window displays• Took product shots of merchandise

Toronto, Ontario, Canada

Began a photography business in grade nine and grew it throughout high school and university by marketing services on various social media platforms. By creating trusting relationships with customers, word-of-mouth marketing helped to grow a larger clientele base. Valuable experience was gained through taking headshots, portraits, product shots, street photography, and directing and shooting creative photoshoots.

Thornbury, Ontario, Canada

Gained valuable service experience in a wide variety of environments by working for Roadrunner Foods Ltd. at Lora Bay Golf Club and Osler Bluff Ski Club. Worked as a food and beverage cart operator at Lora Bay Golf Club, serving golf members food and beverages, and balancing cash and accounts at the end of the day. Also worked as a food and beverage server and special event catering server at The Grill restaurant at Lora Bay Golf Club and server and cashier at Osler Bluff Ski Club.