Kristen Castillo Email and Phone Number

Provide a tailored and positive seller experience, maintain and exceed established standards forcustomer service, resolving seller issues with little or no supervision.• Gather seller feedback, suggesting improvements to content or product features• Collaborate with Capital Operations teams to impact the product roadmap and customerexperience• Effectively use an internal escalation path for reviews requiring additional due diligence

As a bilingual customer service agent, I work in a fast-paced environment where I take incomingphone calls to help customers by providing full-service insurance advice. I assist policyholders byanswering billing questions, making policy changes, and giving recommendations to ensure all ourpolicyholder’s needs are met.• Excelled in all metrics pertaining to my role• Recognized as a top performer• Constantly chosen by supervisor to lead my team

Meet customer requirements by facilitating with extroversion customer services. Recognize and fulfillmultiple customer needs. Support customers in managing their concerns through proper feedback.Introduce innovative products to acquire more potential customers meet routinely store goals. Performdaily retail operations effectively to assist management and peers. Implement promotion policiesregarding payments, exchanges, sales, and security practices. Provide customer care team services toclients for minimizing crucial complaints.• Promoted as key holder within short time to manage my team.• Developed A List which is an elite group for top performers.• Prioritized as part of elite group by representing Winner's Circle.