Kristen Montney Email and Phone Number

• Counsel customers regarding career selection, training pathways, and professional goal setting. Identify and work with barriers to employment. • Help job seekers understand the benefits of the Workforce Innovation and Opportunity Act and identify outside resources for customers as needed.• Demonstrate a culture of ethical conduct, safety, and compliance; assist in the training of other team members in company guidelines as needed.• Utilize people-first language and overcome cultural and accessibility barriers—meet the employment needs of customers regardless of age, gender, sexual orientation, race, religion, or level of ability.• Facilitate job placement during individual appointments and at high-volume job fairs.• Cultivate strong relationships with customers, address customer concerns promptly with an action plan to ensure satisfaction. Promptly document all findings with complete, concise case notes.• Demonstrate exceptional customer service skills with new and returning customers; become familiar with the communities being served to best meet the customers’ needs.• Uphold the security and confidentiality of documents and data within area of responsibility.• Maintain records of requests and approved monetary transactions for training fees, certification exam fees, and any items purchased for training/employment purposes.• Assist management in regional goals to reduce unemployment and underemployment.

• Exhibit strong communication and organization skills, computer skills, and the ability to communicate clearly and concisely with clients, coworkers, and other agencies.• Recruit and enroll participants in grant-funded program for free credit repair, financial education, financial coaching, and job placement. Explain program benefits and help participants complete application process and survey.• Help customers with completing online unemployment claims, job applications, and training modules.• Provide basic technical support to job seekers in the computer lab.• Produce word processing documents. Proofread and edit correspondence, proposals, reports, etc.• Perform clerical duties (filing, faxing, copying, etc.) as directed by program manager.• Find ways to improve administrative processes and provide feedback on filing system.

• Utilize spreadsheets or university software to identify residents and approved visitors.• Verify student IDs to prevent banned individuals from entering residence halls. • Inform students about student conduct policies, university resources, and community events.• Assists students with problems or concerns, and contacts Housing, maintenance, or the police as appropriate regarding students with problems or concerns.• Operate key vault and file appropriate paperwork to help students when locked out of dorm rooms.

• Learn and adapt to current technology needs to regulate access to Residence Halls, verify student’s identity, and locate students during emergency situations.• Collaborate with housing staff to de-escalate any negative situations and recover the student’s residence hall experience while following VCU Housing’s policies and procedures.• Answer and direct phone calls to relevant staff. Call customers, supervisors, or emergency personnel as needed.• Submit incident reports and work orders as needed, concisely and with exceptional attention to detail.• Complete routine floor walks to preserve safety and compliance standards inside residence halls.• Collaborate with team members and communicate relevant information to Lead Guard.