Kristen Brown, Shrm-Scp Email & Phone Number

Wichita, Kansas Area

Wichita, KS

• Developed Succession Planning Interview Guides for identification and development of potential Sales Specialists and Management
• Assisted in the Development of a reorganized New Hire Orientation to improve communication structure and to provide additional training to ensure new hire success – Lead Generation/Credit Training/Register Training
• Assembled a Succession Planning learning guide to assist in the development of potential Sales Specialists
• Created a Professional Development Training Curriculum to assist with the skill growth of management and associates
• Developed an Exit Interview process to gain feedback to improve engagement and retention
• Implemented a Recognition Program for Employee of the Month

Salina, KS

• Elected Subject Matter Expert – for the implementation of their new Orientation Safety Training software program
• Created and Implemented a staffing metrics to assist in providing appropriate recommendations to management on staffing needs based on staffing trends to streamline staffing processes to increase efficiency
• Developed Graphic Work Instructions for department staffing procedures and processes
• Developed a central point of resources for departmental utilization

Wichita, KS

• Acted as a HR consultant for a cross functional corporation that assisted multiple clients in numerous locations throughout Kansas
• Analyzed staffing needs based on client volume and communicated recommendations to support management on staffing needs
• Assisted management with employee relation issues by providing guidance on appropriate steps and recommendations to suitable solutions
• Assisted management by providing training on proper documentation processes to support disciplinary actions and/or termination requests
• Created an official recruitment processes to maximize corporate exposure

Wichita, Kansas Area

• Conducted Employee Relation investigations
• Managed the Business Analyst Department; responsible for creating, implementing, assessing and monitoring cross training efforts, identifying coaching opportunities to improve team morale and work efficiency
• Elected Back-up Safety Supervisor; responsible for ensuring a complete and thorough investigation is conducted for all incidents and proper training was conducted according to OSHA regulations
• Created a new leadership training program for operation floor supervisors to empower team management
• Developed Human Resource departmental handbooks to help team members with various department procedures in increase consistency and efficiencies
• Designed and implemented a standard employee exit process and interview survey

Wichita, Kansas Area

• Continuously meets and exceeds cross sale goals
• Able to evaluate customers’ needs to determine what products or service would best serve those needs
• Persuasive communicating skills to identify opportunities to overcome objections and build customer relationships
• Coordinate efforts with others to ensure all customers receive exceptional service
• Trained and evaluated teller performances
• Helped design and implement marketing promotions for “In-Aisle Time”

Wichita, Kansas Area

• FAA Drug & Alcohol Training Coordinator
• Employee Survey Facilitator
• Created a spreadsheet to organize employee new hire information.
• Organized HR department filing system for employee records and job requisitions
• Assisted in the interviewing process
• Participated in recruitment for new hires at job fairs

Bachelor'S Degree, Human Resources Management And Services, 3.5

Activities and Societies: Student Member, SHRM – Society of Human Resource Management

Bachelor'S Degree, Psychology, 3.0

Recipient, Transfer Scholarship