Kristen Head Email & Phone Number

Jacksonville, Fl, Us

Jacksonville, Florida, United States

Guiding our social and digital media strategies and coordinating day-to-day operations of JEA’s social channels. Work to ensure the quality of content, track and report on performance metrics, and look for ways to expand the reach and engagement of content – through the channels used now and ones that might be used in the future. Along with continuing to meet our customers where they are.Successfully strategized and launched JEA's first employee advocacy program alongside a great team… Show more Guiding our social and digital media strategies and coordinating day-to-day operations of JEA’s social channels. Work to ensure the quality of content, track and report on performance metrics, and look for ways to expand the reach and engagement of content – through the channels used now and ones that might be used in the future. Along with continuing to meet our customers where they are.Successfully strategized and launched JEA's first employee advocacy program alongside a great team. Currently, managing and leading the program for the company. Show less

Jacksonville, Florida, United States

Work on social media strategies for monthly and yearly content and campaigns for JEA’s social media channels. Analyze social media data weekly, monthly, quarterly and yearly for team, management and upper level management. The data is used to help measure KPI results, improve social performances and help create upcoming campaigns, graphics and messaging. Improve JEA’s customer satisfaction through responses and resolutions to customers who reach out to JEA through social media, email… Show more Work on social media strategies for monthly and yearly content and campaigns for JEA’s social media channels. Analyze social media data weekly, monthly, quarterly and yearly for team, management and upper level management. The data is used to help measure KPI results, improve social performances and help create upcoming campaigns, graphics and messaging. Improve JEA’s customer satisfaction through responses and resolutions to customers who reach out to JEA through social media, email and jea.com web survey results. As a point of contact with Customer Advisor Teams, work with Customer Advisors to ensure they have the resources and information needed to respond to customers through social media. Work in tandem with JEA’s procurement team to list new opportunities to do business with JEA’s social media team.Leading larger team projects that include employee advocacy initiatives, storm communications manual updates, and project management tool testing and implementing. Other responsibilities include creating GIFs, animated graphics, video editing and producing, taking photos and videos for the Digital Communications Team, and more. Show less

Jacksonville, Florida

Develop and implement new and alternative ways to leverage social media to achieve JEA’s objectives and goals. Create engaging posts for social engagement, manage and execute social media campaigns, and monitor day-to-day activities on identified social media sites promoting JEA messaging. Create monthly social media analytics reports, monthly and yearly social media calendars, and participate in regular webinar trainings to stay updated on changes and new techniques in the digital… Show more Develop and implement new and alternative ways to leverage social media to achieve JEA’s objectives and goals. Create engaging posts for social engagement, manage and execute social media campaigns, and monitor day-to-day activities on identified social media sites promoting JEA messaging. Create monthly social media analytics reports, monthly and yearly social media calendars, and participate in regular webinar trainings to stay updated on changes and new techniques in the digital industry. Other responsibilities include responding to social media reviews, monitoring social media sites for JEA-related and utility-related topics, and creating social media graphics, short videos, and gifs. Show less

Skills: Advocacy, Social Media, Events, Community Building

Jacksonville, Florida Area

Create and implement paid social media campaigns across multi-platforms. Provide weekly and monthly analytic reports to show ROI.

Jacksonville, Florida Area

Working in a team environment and individually to gather wire and reporter copy to write web articles for all sections of the station’s website. Creating photo galleries, editing and uploading video, updating the website and stories throughout the day, managing all social media accounts for the station and talent, and monitoring national and local breaking news. Other tasks include putting together web projects, adding internal and external links, and utilizing analytics for the station and… Show more Working in a team environment and individually to gather wire and reporter copy to write web articles for all sections of the station’s website. Creating photo galleries, editing and uploading video, updating the website and stories throughout the day, managing all social media accounts for the station and talent, and monitoring national and local breaking news. Other tasks include putting together web projects, adding internal and external links, and utilizing analytics for the station and talent daily, monthly and more. Show less

Jacksonville, Florida Area

Working with a team and individually to gather wire and reporter copy to write web articles for all sections of the station’s website. Creating photo galleries, uploading and attaching video, updating the website and stories throughout the day, managing all social media accounts for the station and talent, and keeping an eye open for national and local breaking news in a fast paced environment. Other tasks include putting together web projects and stories, adding internal and external links… Show more Working with a team and individually to gather wire and reporter copy to write web articles for all sections of the station’s website. Creating photo galleries, uploading and attaching video, updating the website and stories throughout the day, managing all social media accounts for the station and talent, and keeping an eye open for national and local breaking news in a fast paced environment. Other tasks include putting together web projects and stories, adding internal and external links, and supervising interns. Show less

Jacksonville, Florida Area

Writing engaging copy under deadline for business websites and Facebook profiles from various amounts of information, and includes Search Engine Optimization and page titles and links. Also, work on special projects, test products, and train new employees.

Pensacola, Florida Area

Pensacola, Florida Area

Uploaded new stories and multimedia content to the website weekly, and managed the look and operation of the website by working with the host and their software.

Shadowing with various people at the station and working the teleprompter, writing, editing and conducting interviews.

Master Of Communication, Digital Strategy

Search and Display Advertising: - Developed expertise in analyzing the performance advertising marketplace and the Google Ads platform..

Bachelors Of Arts, Broadcast Journalism, Internet Technologies

Activities and Societies: Society of Professional Journalist, Society of Professional Journalist UWF chapter, The Voyager (UWF student.