- Led a team of Solution Designers supporting 200+ clients in collaborating with other disciplines during ideation, design, and creation of solutions, and provide technical insight- Effectively driving team members towards excellence via influencing, mentoring, and enthusiasm while evaluating project milestones and overall progress- Provide day-to-day direction and management to the website delivery team, along with continuing to be hands on in providing solution design for clients- Assisting management and new business teams in evaluating new business efforts while building rapport with current clients, identifying opportunities, and pursuing relationships to grow the business portfolio- Interfacing with other leaders within the organization to collaborate on process improvements, implement change management, and provide solution architecture oversight across the organization - Serve as the technical expert on internal tool configuration and act as a liaison between the client team and operations department to provide consultation to clients on function, technical options and processes provided- Serve as technical subject matter expert to Clients, Management and Technology teams on relevant technologies, methodologies, standards, and tools to providing technical vision, problem anticipation, and problem-solving ability to projects- Building strategic relationships with relevant hardware/software/service providers and staying abreast of relevant emerging technology and advertising trends/opportunities

- Identify and manage technical architecture solutions to improve marketing and communications programs. - Write functional specifications to meet client objectives. - Support 200+ clients for digital marketing solutions. - Mature technical operations and provided technical project leadership for digital marketing projects. - Help develop standard operating procedures for delivery process including platform and software selections, source control governance, release management, project estimation, and project proposals.

- Identify trends, provide insight, direction, and expertise to team members where needed while encouraging creativity and create an inspiring team environment with an open communication culture.- Configure integrations between client websites and third-party services such as Marketing Automation Platforms and CRMs, manage internal and client domains, develop emails via in-house tool.- Provide support for existing products and services and maintain internal documentation related to supported products and services.- Serve as the first point of contact for team members inside and outside of the department and mentor less experienced team members.

- Coordinate, manage and update marketing content on high-traffic public-facing websites and provide client-facing technical product support through a web-based portal.- Collaborate with marketing managers, technical team and vendors to execute initiatives and provide digital graphic art production support.

- Follow Lockton Companies brand guidelines to provide high-quality error-free designs and communicate document status and deadlines to clients to ensure projects are completed in a timely manner.- Communicate with Associates to resolve any questions and strive to improve customer service on a consistent basis.- Collaborate with associates and clients to design high-quality projects based on their needs and ideas while ensuring the project meets or exceeds expectations in the requested timeline.

-Assist students, alumni, faculty, and employers in the office, through phone calls, events, presentations, and during classes.-Critique student resumes and cover letters according to professional training received and research personally done in that industry-Submit job openings and internships on the Hire A Bearcat, which is a database for Northwest students, alumni, and employers to connect and engage\-Complete projects as assigned by faculty in the office and work on projects with other Career Ambassadors-Participate in a 15-week training to grown in the knowledge and skills necessary to become a Career Ambassador and attend a weekly staff meeting to continue growing this knowledge

-Responsible for all timely and consistent updates of the websites and social medias sites-Responsible for creating all promotional event design for Student Employment, Human Resources, and the Benefits and Wellness Committee-Collaborate with management for all seminars and special University events

- Responsible for all consistent and timely updates of the website for functionality checks, and new year material-Responsible for redesign of yearly promotional event items-Collaborated with management for the online event preparation including programming form needs for the website

-Worked on a team of 8 to create a professional marketing, promotional, and advertising plan for Engage Mobile-Designed a creative brief for research done of the industry Agriculture, an identity system, a mock up of the application specifically geared towards the iPad, and promotional materials.

- Collaborated with a design team of 4 to create banners, signs, and various other promotional items or various signage for nearly 400 departments on the Northwest campus and the surrounding area-Worked with clientele from the initial inception, until the end product\-Produced the billing for all clients, and organized all current work requests in various computer programs and kept track of their status