Kristen Hudson Email & Phone Number

Grand Prairie, Texas, United States

Design and implement differentiated daily lessons to deliver World History TEKS for all learners in on-level, inclusion support, and advanced level classes.

Fort Worth

Operations Management: Collaborated on inception of new process to evaluate data to isolate and identify borrowers for solicitation. Devised quality control procedures to ensure 100% fidelity to federal and internal audit guidelines and created process control documents to ensure precision. Owned responsibility for quality and timeliness of daily data files and corresponding reports, post implementation. Proactively assessed risk to the bank and proposed solutions to mitigate risk through process refinement.Achieved 100% accuracy from process live date.Performed team quality assurance review for accuracy of large, time-sensitive data files used for borrower solicitation.Project Management:Supervised variety of urgent projects by overseeing contributions from teams in Texas, California, and India in a matrix work environment. Surpassed expectations with efficacy and timeliness of outcomes. Actively identified organizational risks, oversaw research, and proposed solutions to alleviate risk.Team Management: Inspired and coached a team of modification underwriters in a dynamic environment to exceed quality and production standards. Responsible for hiring decisions, performance review, accountability reports to Vice-President, team metrics and audit rebuttal.

Fort Worth

Determined customer eligibility for FHA, GSE, and non-GSE loan modification options by requesting, verifying and evaluating borrower documentation, calculating all sources of income, and decisioning in accordance with federal law and internal guidelines. Served as QC for the team by reviewing 100% of files submitted. Consistently exceeded production and quality expectations, with personal and team quality rating over 99%.

Dallas/Fort Worth Area

Inbound call center representative for home mortgage refinance. Closed refinance loans for Making Homes Affordable, FHA, GSE and non-GSE for single and multi-family units of all price points. As the housing crisis deepened, this position was restructured into the underwriting position for loan modifications, primarily through the MHA program.

Dallas/Fort Worth Area

Developed sales presentation and built relationships with over 30 car dealerships nationally to build sales penetration of SmartNote. Worked with Finance Managers and Finance Directors through observation and training of sales presentations and timely, accurate processing of enrollments.⋅ Increased accounts by 36% in and doubled total sales revenue in the eight-month period following training.