Kristen Jay Email & Phone Number

• Worked remotely on a cross-functional Agile team to redesign the Projects and Industry Aggregation pages of the IMPLAN application.• Utilized Figma to create wireframes, mockups, and interactive prototypes while working within the company design system.• Partnered with the product team to design, write, and conduct user testing via Maze.• Conducted research, spoke with key players, and synthesized user testing insights to guide design decisions. • Collaborated with the marketing department to improve the visual design/UX of the marketing website. Created and distributed digital assets for the website. • Presented designs to company stakeholders, gathered feedback, and iterated upon them.

Chicago, Illinois, United States

• Supported the Digital Fundraising team by providing outstanding customer service to Facebook fundraising challenge participants.• Utilized Slack and Asana to collaborate and communicate with a fully remote team.• Responded courteously to participant questions and issues via email within 24 hours of receipt.• Moderated and replied to Facebook ad comments on behalf of our nonprofit clients.• Manually connected participant registration information to their online fundraisers to ensure efficient delivery of their fundraising incentives.

Winston, Oregon, United States

• Designed, implemented, and managed daily youth enrichment programs for local teen center. Oversaw the daily functions of the teen center including executing and supervising the USDA Child and Adult Food Care Program (CACFP) and USDA Summer Food Service Program (SFSP).• Managed the organization’s online presence, including updating and maintaining the website and blog. Created promotional materials and collaborated with local groups for events.• Researched and pursued funding opportunities. Coordinated with multiple parties to write and complete grant applications. Successfully secured $85,000 of grant awards within 5 months.

Oregon, United States

• Directly supported a small Software as a Service (Saas) startup.• Managed business records and accounts, created custom digital client invoices, collected payments, paid bills, processed payroll, and prepared taxes. Ensured compliance with government regulations. • Communicated regularly with clients via the Discord online messaging platform.

Morioka, Iwate, Japan

• Provided individualized English instruction to over 60 Japanese students each week to help them achieve their personal and professional language goals. • Independently designed classroom materials including worksheets, posters, games, flashcards, and reading packets. • Planned, organized and led a wide variety of special programs including a yearly English camp for over 200 high school students and seasonal cultural celebrations open to the community.

Professional Certificate, Ux Design

Bachelor Of Arts - Ba, Psychology