Kristen Dodd Email and Phone Number

• Managed trade show vendors in the design and creation of compelling trade show exhibits for approximately 16-20 annual North American trade shows. Provided oversight and planned international shows such as WorldSkills. Annual budget of over $500,000.00. • Identified required personnel and ensured proper staffing for trade shows to include making travel arrangements. • Gathered new and leveraged existing text and graphics to innovate our presence at virtual trade shows during COVID-19.• General marketing specialist duties. Fielded contact form submissions, participated in development and execution of marketing initiatives, processed all reseller co-op submissions, proofed and edited written materials.

• Marketing specialist within the educational division/team. Served as liaison to the Marketing Department to market to and support schools and CTE instructors teaching Mastercam CAD/CAM software.• Conceptualized, wrote, and oversaw production of newsletters for educational resellers and customers. • Generated customer and reseller communications and materials to include letters, sales guides, price lists, and more.• Proofed and gave final approval for written materials within the department and served on the company-wide document review team to provide editing services.• Managed and supervised two student competitions from marketing through coordinating prizes. Crafted exceptional experiences for student winners and their accompanying instructors on annual prize trip to tour celebrity guest judge’s facility.• Produced text and directed updates for educational section of website including promotion of our summer teacher training program. • Served as scrum master for team of widely varied personalities. Managed planning and daily standup meetings.

• Wrote articles, captions, blurbs, and press releases.• Interviewed subjects for stories and captions.• Contacted alumni, campus members, and local community for information.

• Conducted tours for prospective students and their families, tailoring them to the unique interests of each group. • Served as an ambassador and marketer for the University.• Responded to tricky questions truthfully while maintaining positivity. Helped prospective students to see themselves as a member of the UPS community and families to feel confident sending their loved ones to the University.

• Recruited, interviewed, scheduled, and managed a staff of 30-35 for a student-operated on-campus pizza restaurant featuring pizza, snacks, ice cream, and a small convenience store. • Assisted staff with balancing school, work, and extracurricular activities.• Created employee handbook, training materials, and checklists. • Worked alongside staff making pizzas, scooping ice cream, stocking convenience store, cleaning, and more as well as utilizing POS system to process transactions in cash and campus meal points.

• Worked alongside a diverse team of fellow students making pizzas, scooping ice cream, stocking convenience store, cleaning, and more as well as utilizing POS system to process transactions in cash and campus meal points.• Held Food Handler’s Permit.

• Utilized the reservation systems software to create or modify reservations, sometimes during stressful cancellation or delay situations.• Provided top-notch customer service both in situations where things are running smoothly and when they aren't. This included checking passengers in, rebooking, tracking down delayed baggage, and working to make up time during a delay.• Ramp duties included assisting in parking the airplane, loading and unloading baggage, assisting passengers with boarding and deplaning, pulling the jet bridge up to the aircraft, deicing activities, and more. These duties were performed in all types of weather and under tight turnaround times, all while maintaining stringent safety standards.• Held Ground Security Coordinator certification. Ensured proper security measures were followed and maintained the confidentiality of sensitive security information. • Note: Employment was intermittent as I attended college programs. It was rare for Horizon to hire employees on a temporary basis but due to my proven record of exceptional work and current training, they requested I return to assist over the 2004-2005 winter break and the 2005 summer break.