Kristen's professional background in healthcare and process improvement, along with her own experience as an Intended Parent, led her to fulfill her passion for helping others by establishing Guided Surrogacy Solutions, LLC. Guided Surrogacy Solutions is a full-service surrogacy agency based in Pennsylvania. Our focus is on creating a customized match for intended parents and surrogates while guiding and mentoring them throughout the process, and providing ongoing relationship management.

Product Owner of the Enterprise Project and Program (EPPM) Process Training Portal which includes all process, policy, and training documentation related to multiple software delivery processes, Enterprise Risk, Finance, and Capitalization Processes.Responsible for the management of cross-functional teams creating training programs and communications for internal projects representing over 1 Billion dollars of projects.Led the development, creation, and maintenance of the EPPM Portal which is updated on a regular sprint schedule to include updated and new documentation, as well as, application updates to enhance the usability and sustainability of the application.Led Agile Pilot for EPPM teams to transform daily work into a Scrum Methodology utilizing Agile practices while leveraging VersionOne.Responsible for leadership reports of financials, customer service team incidents, and trends of how communication and training decreased incidents to support desk.

Schedule and execute all states of the enterprise software integration between multiple IT systems to deploy outpatient Radiology Order Scheduling between Epic, ImageCast, and Cerner.Collaborate with operational leadership, revenue cycle, multidisciplinary IT teams, software vendors, and internal staff to define enterprise wide solutions for Radiology orders.Lead Enterprise Operational Stakeholder meetings to identify and resolve project impediments for future roll-outs.Developed in depth project documents including requirements and specifications, GAP analysis, ROI, project timeline, and test scripts.Responsible for the management of cross-functional teams and functional owner of all Epic Order requirements and system settings.

Develop and manage an internal staff orientation process for new hires integrating Epic Ambulatory certification courses into UPMC build standards allowing all analysts to be cross trained.Create Epic Ambulatory training curriculum and content for physicians, nurses, clinical staff and administrative staff.Manage internal staff through performance reviews, continual feedback and professional development initiatives.Design, develop and manage SharePoint sites to house and control document management.Plan, organize, staff, direct, and manage multiple projects simultaneously.Collaborate with multi-functional teams to identify, create, and test upgrade training solutions.

Responsible for identifying functionality working with physician leadership and project directors.Perform IT assessments for hardware to meet UPMC and Epic requirements.Explain and demonstrate proposed solutions at all levels from peers up to leadership.Coordinate all aspects of projects including data setup, definition of deliverables, resource allocation and timeline definition and management.Ensure client satisfaction through continual relationship management and project implementation.Test coded solutions properly against customer acceptance criteria to ensure a quality application and created blended training solutions for each items.

Interview client’s subject matter experts to collect necessary data, variables, and custom information to develop training materials for various healthcare software applications.Perform all phases of the Professional Services project methodology (SCIM) for standard, proprietary, enterprise-wide applications and business process applications/systems.Design e-Learning courses, multimedia development and web page development.Design, develop, and revise custom education materials including course descriptions, manuals, quick reference guides, presentations, job aids, training guides and train-the-trainer guides.Provide training and go-live support for clinicians and staff and help to troubleshoot issues as they arise.