Kristen Maisel Email & Phone Number

Berkley, MI, US

Southfield, Michigan, United States

Southfield, Michigan, United States

• Managed multiple projects simultaneously, consistently meeting deadlines while maintaining a high standard of quality workmanship.
• Led meetings and collaborated with both external and internal stakeholders across 14 departments to gather requirements, translating them into user stories for system improvements.
• Enhanced user experience with thorough testing and troubleshooting of software/web applications written in.NET and C#.
• Utilized 12 SQL servers and over 50 databases to perform RCA and data analytics for all company applications.
• Created and maintained over 100 standard operating procedure documents, governing system functions and features.
• Developed customized SQL reports, meeting specific department needs while ensuring data accuracy and accessibility.

Southfield, Michigan, United States

• Audited performance and compliance for 10 team members, utilizing a high-standard of company and department protocols.
• Led meetings with team members to evaluate performance, provide feedback, and make plans for improvement.
• Met routinely with upper management to assess department efficiency and identify where improvements could be made.
• Shared best practices for insurance verification, plan creation, and resolving tickets with other team members to help improve the efficiency of regionalized insurance verification.
• Provided support to nearly 300 dental offices through the responsibilities of an insurance specialist while mentoring insurance department staff.

Southfield, Michigan, United States

• Reviewed outstanding requests and redirected workloads to ensure the timely completion of projects.
• Acted as subject matter expert, answering internal and external questions and inquiries.
• Maintained insurance fee schedules and adjusted fees within the practice management software using Excel.
• Trained team members and office staff on the use and function of a new practice management software.
• Consistently earned 100% on department quality audits.

Livonia, Michigan, United States

• Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
• Coordinated appointment schedules for 10 providers, including hygienists, doctors, and specialists.
• Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
• Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
• Mentored new hires within the office, sharing best practices and fostering team cohesion.
• Enhanced customer satisfaction by efficiently handling approximately 40 insurance claims per day.